Jean Griffith

• INBOUND MANAGEMENT: Managed trailer receiving operations by verifying Bills of Lading (BOL), auditing critical data points, and confirming trailer and seal security numbers.
• QUALITY & INVENTORY CONTROL: Inspected and cross-referenced products and pallets against packing slips to ensure exact quantity and quality compliance.
• SYSTEM DATA ENTRY: Logged receipt data into computer inventory

• Engaged with customers to build rapport and enhance shopping experience.
• Assisted customers in locating products, answering inquiries, and providing product recommendations.
• Resolved customer complaints professionally, strengthening customer loyalty and increasing satisfaction.
• Processed transactions accurately using point-of-sale system, ensuring financial integrity.
• Performed cashier duties, including accepting payments, issuing receipts, and processing change.
• Maintained clean and organized store displays, improving customer engagement and shopping experience.
• Restocked shelves regularly to maintain optimal product availability and inventory levels.
• Performed daily recovery tasks to keep sales areas neat and efficient, enhancing overall customer experience.

• Ensured daily operations ran smoothly for enhanced team productivity. Ensured efficient team performance.
• Implemented staff scheduling to optimize labor resources effectively.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Trained staff on customer service and product knowledge standards.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Compiled monthly reports on operational performance for management review, highlighting key trends and insights. for senior management summarizing operational performance metrics.
• Supervised inventory management processes to ensure stock availability. and restocking procedures.
• Recruited and hired qualified candidates to fill open positions.
• Evaluated completed work to verify consistency, quality, and conformance.
• Implemented quality control measures to maintain compliance with company standards and enhance product quality.
• Oversaw marketing initiatives that increased brand awareness and drove sales growth.

• Ensured store readiness for daily operations, facilitating exceptional customer service delivery.
• Supported cashier operations and deli functions during peak hours, enhancing customer service and operational efficiency.
• Maintained optimal stock levels through efficient inventory purchasing and receiving.
• Managed daily costs through precise pricing, directly impacting store profitability.
• Established structured PLU numbering system, streamlining tracking of high-risk inventory.

• Approved or denied loan applications based on established guidelines.
• Reviewed and processed appraisals and loan applications, ensuring compliance with documentation standards.
• Maintained comprehensive records of all loan transactions, supporting accurate reporting and auditing.
• Managed filing, recorded payments, and handled collections, ensuring timely updates to loan records.
• Prepared daily deposits to enhance financial accuracy and accountability.

Managed daily operations to ensure efficient team performance.

Coached, mentored and trained team members in order to improve their job performance.

Monitored staff performance and addressed issues.

• Enforced customer service standards and resolved customer problems to uphold quality service.
• Recruited and hired qualified candidates to fill open positions.
• Conducted weekly audits of staff hours to ensure accurate payroll processing.
• Coordinated schedules and balanced daily deposits to ensure accurate financial management.
• Ensured cash safe was filled accurately to support financial activities. and balanced ATM machine to support cash flow operations.
• Managed purchasing and receiving of inventory to sustain optimal stock levels.
• Oversaw inventory management and restocking procedures.
• Created monthly reports for senior management summarizing operational performance metrics.
• Negotiated contracts and ensured timely delivery of goods and services, strengthening vendor relationships.
• Managed inventory levels to meet demand without overstocking, reducing waste.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.