Jean-Henri Seilhean
Coppell,TX
Summary
Results-driven Regional Sales Support Supervisor with over ten years of experience in the supply chain and logistics industry. Proven success in managing sales leads, conducting market research, and driving revenue growth. A flexible, resourceful, and motivational team player. Focused on increasing productivity, revenue and growth while ensuring client satisfaction. Resourceful with a history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
16
16
years of professional experience
1
1
Certification
Work History
RFQ Coordinator
EMO Trans
08.2023 - Current
- Spearheaded the reception, review and comprehensive analysis of RFQs, ensuring meticulous attention to detail and timely responses
- Effectively managed and delegated tasks within a diverse team, both domestically and internationally to ensure strict deadlines are met
- Assumed full responsibility for the RFQ process and maintained precise records by meticulously entering all relevant data into the RFQ, ensuring accuracy and completeness.
Region Sales Support Supervisor
EMO TRANS Inc.
05.2022 - Current
- Manage and handle incoming sales leads and evaluate their potential for conversion and conduct thorough research and analysis of sales leads to determine their viability and alignment with the company's target market and business objectives
- Generated and distributed sales leads to other branches globally, fostering collaboration and maximizing business opportunities across the organization
- Proactively engaged in cold-calling and emailing potential customers, establishing relationships, and promoting the company's products and services to generate new business leads
- Managed and coordinated all Request for Quotation (RFQ) processes for prospective client ensuring accurate and timely responses to inquiries and maintaining a high level of customer satisfaction
- Built and maintained strong relationships with key clients, understanding their business objectives, and providing exceptional customer service to ensure long-term partnerships and repeat business
- Monitored and reported on sales performance metrics, including lead conversion rates, RFQ response times, and regional sales growth, to assess performance and drive continuous improvement.
Air Import Supervisor
EMO TRANS Inc.
05.2021 - 06.2022
- Managed and supervised air import operations, ensuring efficient and timely customs clearance and delivery of shipments
- Implemented and optimized standard operating procedures (SOPs) to streamline air import processes, resulting in increased productivity
- Utilized advanced knowledge of import regulations and compliance requirements to ensure adherence to all applicable laws and regulations
- Actively monitored and resolved shipment-related issues, such as customs delays, transportation disruptions, and documentation discrepancies, to minimize operational disruptions and maintain customer satisfaction
- Conducted regular performance evaluations and provided coaching and feedback to team members to enhance their professional development and ensure high-quality service delivery
- Implemented cost-saving initiatives, such as optimizing carrier selection and negotiating competitive rates with suppliers, resulting in significant cost reductions and improved profitability
- Demonstrated strong leadership skills by effectively managing a team of import coordinators, fostering a positive and collaborative work environment, and achieving departmental goals.
International Account Manager
AFS Logistics
05.2019 - 06.2021
- Responsible to handle all customers with all their international needs by coordinating shipments through multi modes from the supplier’s facility to the customer’s
- Monitor and maintain negotiated rates with ocean carriers and agents and increased revenue ensuring we remained competitive in the current market
- Improve employee engagement and industry knowledge through training and coaching
- Delegate tasks to those in International Services team
- Follow industry and economic trends that may affect cost/pricing for international services and being proactive responding to changes while ensuring that pricing operates within all laws and regulations
- Forged and nurtured long-term relationships with clients to cultivate loyalty, boosting customer satisfaction month after month and increasing revenue
- Used consultative sales approach to understand the clients’ needs and recommend relevant offerings.
Air Import Specialist
CEVA Logistics / DFW Airport
09.2017 - 05.2019
- Responsible for handling and processing of cargo from end-to-end in accordance with the terms
- Audited documentation to insure that the required information was passed on to brokers for entry filling with US Customs
- Creation of In-bonds for movement to down line/border stations
- Created new tools to simply the workload for increase productivity and trained co-workers on implementations
- Assist customer in Establishing Power of Attorney for customs entries
- Work daily with the airline to insure proper entries and corrections in ACE
- Coordinated white gloves deliveries to the customer
- Advised clients on transportation and payment methods.
Air Import Account Manager & Control Tower Team Lead
Panalpina Inc. / DFW Airport
11.2013 - 08.2017
- Provided End to end services to customers by reaching out and organizing pick-ups with suppliers overseas and insuring correct movement of cargo
- Filled daily, monthly and quarterly reports details operating costs, tracking of sea containers overseas and current levels of inventory
- Provided proactive solutions to bottlenecks within supply chain handling for a wide variety of accounts from SME to Global accounts
- Improved customer supply chain performance by making routing decision based on lowest cost
- Processed files in accordance with US Customs rules and regulations
- Negotiated rates with trucking companies and other carriers
- Coordinated on time deliveries of shipments within set delivery window on behalf of customer
- Processed accurate billing of files based on agreed terms
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
Operations Coordinator
Hitachi Transport System America
03.2012 - 10.2013
- Responsible for processing all Air Imports shipments for the department
- Prepared and filed required documents for Customs clearance purposes
- Oversaw unloading of freight off of airplane at airport of arrival and inspection to insure there was no damage to the freight
- Dispatched trucking companies for deliveries
- Followed up with consignee to confirm delivery of shipment
- Provided superior customer service to any customer's request.
French Customer Care Associate
Fossil Inc
08.2012 - 03.2013
- Answered inbound calls and provided customer with Radical Customer Experience by providing technical support, troubleshooting, placing and tracking order
- Assisted customers with warranties and repairs via email, phone, chat or social media
- Ensured resolution of complaints as well as followed up by communicating with internal and external partners.
Security Officer Supervisor
James Wood Auto Park
05.2008 - 08.2012
- Patrolled and secured automobile lot
- Provided sales information on vehicles and created lead for sales representatives
- Fill out daily reports and payroll sheets for other security officers
- Trained and mentored new security officers to fulfill their duties.
Education
Associate of Science - Business Administration
Grayson College
Denison, TX01.2007
Associate of Science - Accounting
Lycée Blaise Pascal De Libreville
01.2002
Skills
- Project Coordination
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Problem Resolution
- Operations Management
Certification
IATA Hazmat Certification
Languages
French
Full Professional
Timeline
RFQ Coordinator
EMO Trans
08.2023 - Current
Region Sales Support Supervisor
EMO TRANS Inc.
05.2022 - Current
Air Import Supervisor
EMO TRANS Inc.
05.2021 - 06.2022
International Account Manager
AFS Logistics
05.2019 - 06.2021
Air Import Specialist
CEVA Logistics / DFW Airport
09.2017 - 05.2019
Air Import Account Manager & Control Tower Team Lead
Panalpina Inc. / DFW Airport
11.2013 - 08.2017
French Customer Care Associate
Fossil Inc
08.2012 - 03.2013
Operations Coordinator
Hitachi Transport System America
03.2012 - 10.2013
Security Officer Supervisor
James Wood Auto Park
05.2008 - 08.2012
Associate of Science - Business Administration
Grayson College
Associate of Science - Accounting
Lycée Blaise Pascal De Libreville
IATA Hazmat Certification
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