Jean Herard
Chicago,IL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Adept in organizational skills and MS Office, enhanced operational efficiency and maintained confidentiality. Excelled in customer service, streamlined office management processes, and negotiated cost-saving vendor contracts. Spearheaded event coordination and facility management, demonstrating exceptional problem resolution abilities. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Office Manager
Legacy Marketing
03.2011 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Developed detailed plans based on broad guidance and direction.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
Office Services Coordinator
Legacy Marketing
09.2009 - Current
- Distributed incoming mail from shipments, couriers and postal delivery to associates and departments within organization.
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Monitored stock of office supplies to report shortages to management.
- Operated Pitney Bowes postage equipment to register weight of packages, automatically open letters and apply meter postage on outgoing mail.
- Coordinated scheduling for conference rooms, ensuring smooth operation of daily meetings and events.
- Handled incoming calls and emails professionally, directing inquiries to the appropriate personnel for timely resolution.
- Processed invoices and expense reports accurately while adhering to budget constraints.
Education
No Degree - Accounting And Business Management
Prairie State College
Chicago Heights, ILSkills
- Customer Service
- Office Management
- Organizational Skills
- Clear oral/written communication
- Supply Management
- Expense Reporting
- Facility Management
- Office Administration & Support
- Problem Resolution
- MS Office
- Managing Operations and Efficiency
- Onboarding and Orientation
- Event Coordination
Fitness Enthusiast
I have a vested interest in maintaining a healthy physique. I believe working out regularly rejuvenates the mind and body.
Additional Information
Volunteering and mentoring has given me the opportunity to make a positive impact on other's lives and foster meaningful connections.
Timeline
Office Manager
Legacy Marketing
03.2011 - Current
Office Services Coordinator
Legacy Marketing
09.2009 - Current
No Degree - Accounting And Business Management
Prairie State College
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