Summary
Work History
Education
Skills
Languages
Timeline
Generic

Jean Hernandez

Cranford,NJ

Summary

Dynamic Owner/Operator at 908 LLC with a proven track record in operations management and financial analysis. Enhanced efficiency through streamlined workflows and robust inventory control, achieving significant reductions in turnaround time. Expert in staff training and relationship management, fostering exceptional customer service and satisfaction.

Work History

Owner/Operator

908 LLC
  • Developed and implemented operational workflows to enhance efficiency in daily business activities.
  • Managed inventory control systems to ensure accurate stock levels and timely replenishment.
  • Trained and mentored staff on best practices for customer service and product knowledge.
  • Streamlined processes for order fulfillment, reducing turnaround time significantly.
  • Established vendor relationships to optimize supply chain management and negotiate favorable terms.
  • Oversaw financial management, including budgeting and expense tracking, to improve profitability.
  • Analyzed performance metrics to drive strategic decision-making and operational improvements.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.

Education

Bachelor of Science - Social Work

West Virginia University
Morgantown, WV
12.2003

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Staff training and development
  • Sales negotiation
  • Personnel management
  • Operations oversight
  • Negotiation
  • Inventory management
  • Relationship management
  • Financial analysis

Languages

Spanish
Native or Bilingual

Timeline

Owner/Operator

908 LLC

Bachelor of Science - Social Work

West Virginia University
Jean Hernandez