Owner/Operator
- Developed and implemented operational workflows to enhance efficiency in daily business activities.
- Managed inventory control systems to ensure accurate stock levels and timely replenishment.
- Trained and mentored staff on best practices for customer service and product knowledge.
- Streamlined processes for order fulfillment, reducing turnaround time significantly.
- Established vendor relationships to optimize supply chain management and negotiate favorable terms.
- Oversaw financial management, including budgeting and expense tracking, to improve profitability.
- Analyzed performance metrics to drive strategic decision-making and operational improvements.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.