Customer-focused, visionary-thinking Retail Manager with over 5 years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Sales Manager
Wireless Vision, T-Mobile
05.2019 - Current
Essential duties AND responsibilities:
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Providing timely responses to general inquiries of for senior sales leadership team.
Conducting administrative duties in a timely and efficient manner as requested.
Responsible for keeping sales team in assigned store up to date on all promotions, pricing, and updates that are provided to our sales teams daily.
Ensuring my assigned store remain audit compliant in all affected areas.
Successfully achieve district and individual sales goals as developed by senior leadership.
Train and develop sales staff to increase sales skills, product knowledge, create high levels of motivation and inspire my team to exceed assigned performance goals.
Ensure proper inventory controls are in place and inventory transactions are facilitated in accordance with company standards.
Closed lucrative sales deals using strong negotiation and persuasion skills.
Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Sales Representative
UM-Wireless (Sprint)
07.2016 - 04.2019
Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close, which had increased sales by 10%.
Analyzed past sales data and team performance to develop realistic sales goals.
Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Presented products to clients using dynamic presentations and practical use-case scenarios.
Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
Utilized internal lead referral tools to solicit new business opportunities and contacts.
Education
Bachelor of Science - French Language And Literature
University of Wisconsin - Milwaukee
Milwaukee, WI
05.2020
Associate of Science - Sales, Merchandising, And Marketing
Sorbonne University
Paris, France
09.2018
Associate of Arts - General Studies
UW-Rock County
Milwaukee, WI
09.2016
Skills
Excellent customer service skills
Staff Management
Sales Strategy Development
Client Relationship Management
Decision making and problem solving
Leadership and communication skills
Critical and forward thinking
Promotions and Marketing Strategies
Business Development and Planning
Sales Operations
Bilingual in French and English
Timeline
Sales Manager
Wireless Vision, T-Mobile
05.2019 - Current
Sales Representative
UM-Wireless (Sprint)
07.2016 - 04.2019
Bachelor of Science - French Language And Literature
University of Wisconsin - Milwaukee
Associate of Science - Sales, Merchandising, And Marketing