Jean Hofstatter
AUSTIN,TX
Summary
Dynamic bilingual HR Client Support professional with a strong background in onboarding, training, and employee support. Passionate about technology, companies, and platforms that benefit the world.
Overview
11
11
years of professional experience
Work History
HR Client Support
Accenture Flex
Houston, TX
2023.07 - Current
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Put together employee files and collected required digital or physical information to meet requirements.
- Collaborated with different staff and management to facilitate department-specific onboarding.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
Onboarding Trainer / Instructor Analyst
Accenture Flex
Austin, TX
2022.08 - 2023.06
- Experienced content moderation trainer and instructional analyst with passion for designing and delivering effective learning solutions.
- Skilled in analyzing training needs, developing top-notch training materials, and assessing program impact.
- Whether leading instructor-led sessions or facilitating virtual training meetings, collaborates with cross-functional teams to increase efficiency and exceed training goals.
- Possess technical expertise in providing support for device and technology setup during onboarding process.
- Perfect success rate for all 120+ trainees under guidance, with average assessment grade of 95% as they transitioned to monitored production.
- Conducted needs assessments and training evaluations to identify knowledge gaps and improve training effectiveness, resulting in 30% increase in employee productivity.
Quality Assurance Analyst
Accenture Flex
Austin, TX
2021.07 - 2022.07
- Conducted ongoing audits of client products to ensure adherence to quality metrics and identified areas for improvement.
- Provided coaching and constructive feedback on quality assurance performance to team members in one-to-one sessions.
- Carried out root cause and other data analyses to identify areas for improvement, actively participating in team efforts to prevent problems and continuously enhance performance.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Audited average of 100 tickets per day, surpassing expected volume of 60 while ensuring high attention to detail and quality.
- Best QA recognition.
Content Moderation Associate
Accenture Flex
Austin, TX
2019.10 - 2021.06
- Reviewed and moderated user-generated content, investigated and addressed reports of inappropriate content.
- Responded to user review inquiries with high quality, speed, empathy and accuracy.
- Remained neutral and reviewed work as defined by policies and procedures and kept personal bias and opinions aside.
- Worked with internal teams to develop and implement new moderation guidelines.
- Recognized as top agent for exceptional productivity and quality standards, exceeding key performance indicators.
- Winner for Accenture Truly Human, Above & Beyond, Best Agent, and Support Rockstar recognitions as someone who made difference by promoting a positive work environment.
Warehouse Associate (Part-Time)
Amazon Inc
Austin, TX
2019.06 - 2020.12
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Worked safely around moving machinery.
- Efficiently picked and processed average of 500 orders per week with 99% accuracy rate, meeting or exceeding daily productivity goals.
Store Associate
Austin Guitar House
Austin, TX
2014.01 - 2019.05
- Traveled between United States and Brazil while waiting for immigration paperwork, specifically permanent residency card.
- Balanced and organized cash register by handling transactions, cash flow, and executing end-of-day procedure.
- Used POS system to process sales, returns, online orders and gift card activations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Managed social media accounts, creating engaging content and building online presence.
Marketing & Sales Intern
Hunter Consulting Group
2012.09 - 2013.12
- Assisted with development and implementation of marketing campaigns and strategies.
- Conducted market research and analysis to identify target audience and market trends.
- Responsible for moderating social media channels, ensuring that they were engaging, informative, and up to date.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Generated $100,000 in sales revenue.
Education
Bachelor’s degree - Advertising and Marketing
PONTIFICAL CATHOLIC UNIVERSITY OF CAMPINAS
Sao Paulo, Brazil12.2013
Skills
- Excellent Communication
- Problem-Solving
- Team Building
- Time Management
- Training and Development
- Workflow Processes
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Timeline
HR Client Support
Accenture Flex
2023.07 - Current
Onboarding Trainer / Instructor Analyst
Accenture Flex
2022.08 - 2023.06
Quality Assurance Analyst
Accenture Flex
2021.07 - 2022.07
Content Moderation Associate
Accenture Flex
2019.10 - 2021.06
Warehouse Associate (Part-Time)
Amazon Inc
2019.06 - 2020.12
Store Associate
Austin Guitar House
2014.01 - 2019.05
Marketing & Sales Intern
Hunter Consulting Group
2012.09 - 2013.12
Bachelor’s degree - Advertising and Marketing
PONTIFICAL CATHOLIC UNIVERSITY OF CAMPINAS
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