Jean Horne
Bremerton
Summary
Dynamic learning expert with a proven track record at Microsoft, leveraging AI-first instructional design to enhance training effectiveness. Skilled in project management and team leadership, I drive innovative learning solutions that elevate employee performance and engagement, achieving significant improvements in knowledge transfer and user experience.
Overview
13
13
years of professional experience
Work History
Learning Experience Designer
GP Strategies for Microsoft
03.2021 - Current
- Consulted with executive stakeholders to design AI-first learning experiences for Microsoft's global sales training event.
- Led a team of instructional designers in developing learning programs and architecture for Industry Solutions Delivery.
- Created AI-driven role plays, enabling sales personnel to adopt customer-centric thinking.
- Utilized AI tools to streamline processes and enhance operational efficiency.
Learning Experience Consultant
Facebook (META)
06.2022 - 12.2022
- Analyzed performance support and training resources for global content curation operations.
- Developed a comprehensive report recommending consolidation of training materials and enhanced search functionality by job task.
- Proposed modifications to the content management system to align with user interaction rather than corporate policy.
- Received stakeholder feedback indicating that recommendations would shape future content management strategies at Meta.
Learning Advisor - SR. Instructional Design Consultant
New York Life
11.2020 - 06.2021
- Redesigned leadership curriculum for field leaders in collaboration with Corporate Vice Presidents of Training.
- Implemented blended delivery approach to enhance training effectiveness in virtual environments.
- Developed sequential training programs tailored for various levels of field managers.
- Incorporated diverse training methods including instructor-led sessions, e-learning, and webinars.
- Facilitated coaching and peer support to reinforce learning outcomes.
- Achieved a robust training experience that supports ongoing manager development.
- Enhanced employee engagement to drive key business initiatives.
Learning Experience Designer
AWS
01.2021 - 04.2021
- Collaborated with stakeholders to develop curriculum for onboarding global AWS sales representatives.
- Designed comprehensive training program by employing backward design methodology to meet client needs.
- Adapted to agile design principles within a fast-paced, dynamic environment.
- Created innovative solutions to address evolving requirements of executives and team members.
Sr. Consultant
Ciox Healthcare
12.2020 - 01.2021
- Collaborated with training leadership team to redesign new agent training program.
- Conducted observations of existing training program; coached trainers on effective delivery.
- Presented findings and recommendations on content, delivery, facilitation, and learner engagement to leadership.
- Developed design document and sample deliverables; recommendations adopted for future implementation.
Lead Instructional Designer and Project Manager
Aquent for Microsoft
05.2020 - 12.2020
- Facilitated conversion of ILT Azure Sales Manager training to VILT using Microsoft Teams.
- Developed Biz Apps sales program for all organizational levels.
- Led instructional design team in transforming two-day ILT seminar into virtual learning experience for global sales teams.
- Collaborated with SMEs and stakeholders to align training with sales and business priorities.
Sr. Instructional Design Consultant
Mack Volvo Trucks
Greensboro
02.2020 - 03.2020
- Analyzed technical training program for dealership management, recommending enhancements based on team and course feedback.
- Consulted with leadership to drive cultural transformation within technical training organization.
- Converted technical training to virtual instructor-led format utilizing synchronous and asynchronous methods.
- Facilitated course development to promote customer-centric approaches among technicians.
Sr. Businsess Consultant & Project Manager
ExxonMobil
Houston
01.2020 - 02.2020
- Executed process redesign and training strategies for ERP implementation.
- Collaborated with business process managers and IT SMEs to identify necessary workflow changes.
- Facilitated cross-functional meetings to validate and document technical specifications for SAP adjustments.
- Developed targeted training materials and communications for sales managers and their teams.
Sr. Training Consultant & Project Manager
Spectrum Telecommunications
06.2018 - 12.2019
- Designed enterprise-wide learning experiences for all Spectrum telecommunications companies across organizational levels.
- Accelerated instructor-led training timelines through agile development techniques.
- Developed customer-centric learning content to boost employee performance and influence sales metrics.
- Managed development timelines, stakeholder communications, and interactions with subject matter experts.
Sr. Instructional Design Consultant
The Home Depot
Atlanta
04.2018 - 06.2018
- Contributed to UX and content design for app launch enhancing real-time customer engagement at Home Depot stores.
- Developed scripts and supported on-site video production for training materials on new products and services.
- Designed app features to deliver high-level guidance for associates in providing accurate customer service.
- Assisted in creating instructional content aimed at equipping sales associates with product positioning strategies.
Sr. Consultant, Curriculum & Project Mgr.
The Mosaic Company
Renton
06.2017 - 04.2018
- Served as advisory senior consultant and instructional design expert for SGA training program development.
- Coached junior team members on project management, strategy development, and client communication.
- Ensured quality assurance on deliverables and consistency in messaging across all materials.
- Led a team of six instructional designers through job analysis for DEO's gas field operations.
- Executed project management tasks including strategy development, risk mitigation, and stakeholder communication.
- Analyzed certification requirements and created training opportunities for safe employee performance.
- Facilitated SME sessions to align course content with industry expertise and learner needs.
Senior Sales Training Consultant
Georgia Power
Atlanta
07.2014 - 11.2016
- Transformed sales approach from transactional to relationship-based model through collaboration with sales managers.
- Consulted with leadership as an expert in instructional design, training, and organizational development.
- Developed comprehensive learning programs for all organizational levels to enhance employee performance and knowledge transfer.
- Managed project budgets, timelines, risks, and issue escalation while supervising vendor employees.
- Championed innovative practices within the team, promoting new development and delivery processes.
Sr. Consultant
The Mosaic Company
Atlanta
03.2012 - 07.2014
- Supervised all Georgia Power projects and managed over $4 million in SOWs.
- Cultivated cross-functional relationships to develop learner-focused training programs.
- Collaborated with clients to identify workforce needs and enhance deliverable quality.
- Maintained and expanded client relationships to drive satisfaction and generate new opportunities.
Education
Master of Public Administration - Public Administration and Organization Management
University of Georgia
Athens, GABachelor of Arts - English
University of Georgia
Athens, GASkills
- Project management and technical leadership
- AI- first instructional design, development, and facilitation
- People management and team leadership
- User experience design
- Business analysis and consulting
- Knowledge management practices
Languages
English
Native/ Bilingual
Italian
Professional
French
Limited
Accomplishments
- As President of the Board of the Cobb County Foster Adoptive Parent Association, I implemented procedures to reduce risk, increased our volunteer program and added over 10 new community partnerships
- As President of the Board of the Cottage Sexual Assault and Children's Advocacy Center, I was able to get Sexual Assault Awareness Week created by the City Mayor, started a 5K fundraiser, a Memorial tree and increased the number and diversity of our volunteer population.
- As manager of the Ronald McDonald House of the Coastal Empire, I increased the volunteer base by over 200% and was voted "Hometown Hero" for my work with the families.
- I was a founding board member of the UGA Nonprofit Resource Center.
Timeline
Learning Experience Consultant
Facebook (META)
06.2022 - 12.2022
Learning Experience Designer
GP Strategies for Microsoft
03.2021 - Current
Learning Experience Designer
AWS
01.2021 - 04.2021
Sr. Consultant
Ciox Healthcare
12.2020 - 01.2021
Learning Advisor - SR. Instructional Design Consultant
New York Life
11.2020 - 06.2021
Lead Instructional Designer and Project Manager
Aquent for Microsoft
05.2020 - 12.2020
Sr. Instructional Design Consultant
Mack Volvo Trucks
02.2020 - 03.2020
Sr. Businsess Consultant & Project Manager
ExxonMobil
01.2020 - 02.2020
Sr. Training Consultant & Project Manager
Spectrum Telecommunications
06.2018 - 12.2019
Sr. Instructional Design Consultant
The Home Depot
04.2018 - 06.2018
Sr. Consultant, Curriculum & Project Mgr.
The Mosaic Company
06.2017 - 04.2018
Senior Sales Training Consultant
Georgia Power
07.2014 - 11.2016
Sr. Consultant
The Mosaic Company
03.2012 - 07.2014
Master of Public Administration - Public Administration and Organization Management
University of Georgia
Bachelor of Arts - English
University of Georgia
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