Jean Hoss

• Coordinated patient scheduling and appointment management for efficient care delivery
• Streamlined communication between medical staff and patients to enhance service quality
• Maintained accurate patient records using electronic health record systems
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Tracked records, filed documents, and maintained communication between clients to manage office activities.

• Delivered exceptional customer support through effective communication and problem-solving skills.
• Managed high-volume inquiries, ensuring timely response and resolution of customer issues.
• Collaborated with cross-functional teams to enhance service delivery and improve customer satisfaction ratings.
• Trained new team members on company policies and service protocols to ensure consistent performance.

Worked with VA, Workman comp and Tricare for payment, collected and posted patient payments to account