Management professional with expertise in operational planning and budget management. Skilled in employee training and conflict resolution, leading to high-performance teams. Enhanced customer service standards, resulting in increased satisfaction and repeat business. Proficient in advanced computer skills to streamline processes and boost efficiency.
Overview
25
25
years of professional experience
Work History
Professional Stay-at-Home Babysitter
Parents Of Children
Las Vegas, NV
11.2013 - 05.2025
Safeguard health, safety, and well-being of tiny humans, allowing parents to focus on professional goals.
Cashier
Lees Discount Liquor
Las Vegas, NV
05.2018 - 07.2020
Balanced daily transactions on a computerized point-of-sale system.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Greeted customers and answered any questions they had about the store's products and services.
Resolved customer complaints professionally in accordance with company policy.
Center Manager
FedEx Office and Print Center
Las Vegas, NV
05.2006 - 10.2013
Ensured compliance with company policies and procedures as well as local regulations regarding safety, health, security and labor laws.
Resolved conflicts between customers and staff members in a professional manner.
Created operational plans for the center in order to maximize efficiency and productivity.
Trained new employees on company policies, procedures, and job responsibilities.
Recruited new employees by conducting interviews and orientations for new hires.
Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
Monitored employee attendance records and addressed any issues accordingly.
Established customer service standards for the center and monitored performance of staff against those standards.
Evaluated job performances of team members regularly through feedback sessions.
Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
Developed, implemented, and managed center's budget.
Maintained accurate records of employee attendance, payroll information and other administrative tasks related to personnel management.
Senior Site Manager
IKON Office Solutions
Los Angeles, CA
09.2000 - 04.2006
Managed multiple projects simultaneously while ensuring high standards are met at each stage.
Ensured that projects were completed within budget and time constraints.
Coordinated the scheduling of deliveries to meet production deadlines.
Monitored worksite personnel to maintain high levels of quality and performance.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Employed cost management techniques to maintain budget and increase revenue.
Motivated and challenged staff to achieve results while offering developmental and educational opportunities.
Developed and maintained strong relationships with clients, ensuring satisfaction and fostering repeat business.