JEAN IRESNE
Columbus,OH
Summary
Developed key skills in fast-paced logistics environment, including efficient problem-solving, effective communication, and multitasking. Seeking to transition into new field where these skills can be applied and further developed. Prepared to leverage these abilities to contribute to operational success and team efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ASSIGNER/ DISPATCHER
NiSource
05.2024 - Current
- Address customer inquiries and complaints promptly, enhancing service satisfaction.
- Coordinate field employee tasks ensuring optimal workload distribution and resource use.
- Manage real-time crew adjustments in MDSI to maintain operational continuity.
- Demonstrate exceptional responsiveness to emergency calls and facility locates,
prioritizing safety and minimizing downtime in critical situations. - Serve as a critical liaison between call centers and field teams, resolving customer inquiries
and complaints with prompt, effective follow-up actions.
Disability Claims Adjudicator
Opportunities for Ohioans With Disabilities
09.2020 - 04.2024
- Collaborated with medical professionals to gather crucial information for accurate claim assessments.
- Managed a high volume of cases effectively, prioritizing tasks and meeting strict deadlines consistently.
- Reviewed medical records meticulously for accurate interpretation of claimants'' functional abilities and limitations.
- Enhanced claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Electronics Department Manager
Walmart
11.2015 - 09.2020
- Enhanced customer satisfaction by addressing and resolving electronics-related issues promptly and efficiently.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Monitored sales data to identify patterns, trends, and opportunities for growth within the electronics category.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor of Science - Health Care Administration
PURDUE UNIVERSITY GLOBAL
West Lafayette, IN09-2018
Skills
- Decision-making
- Attention to detail
- Dispatch software
- Flexibility
- Time management
- Dispatching procedures
- Multitasking and organization
- Emergency protocols
- Critical thinker
- Interpersonal skills
- Leadership
- Teamwork
Certification
- National Association of REALTORS® (NAR) Membership - National Association of Realtors.
- Real Estate Salesperson License - Ohio Real Estate Commission.
Languages
English
Native or Bilingual
French
Professional Working
Timeline
ASSIGNER/ DISPATCHER
NiSource
05.2024 - Current
Disability Claims Adjudicator
Opportunities for Ohioans With Disabilities
09.2020 - 04.2024
Electronics Department Manager
Walmart
11.2015 - 09.2020
Bachelor of Science - Health Care Administration
PURDUE UNIVERSITY GLOBAL