Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jean Isme

East Bridgewater ,MA

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Developed critical skills in childcare setting, including effective communication and problem-solving. Demonstrated ability to create nurturing and supportive environment for children. Seeking to transition into new field where these transferable skills will provide value. Professional childcare provider with hands-on experience in nurturing and developing young minds. Skilled in creating safe, engaging, and educational environments. Strong focus on teamwork and adaptability to meet evolving needs. Reliable, compassionate, and adept at fostering positive relationships with children and staff.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Constellation Kids
04.2025 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
  • Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
  • Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.

Registered Behavior Technician

The Perfect Child
03.2025 - Current

Works with individuals that have a diagnosed need for behavioral therapy.
Supports and implements a patient care plan created by a board-certified
behavior analyst.
Providing direct client care in one-on-one and group settings.
Collecting and recording data based on client behavior.
Communicating with clients, parents, and caregivers regarding client progress.
Assisting behavior analysts and assistant behavior analysts with behavior
reduction assessments and skills acquisition.
Assisting behavior analysts and assistant behavior analysts in the preparation of
client materials.

Daycare Volunteer

Au Clair De Lune Daycare
07 2016 - Current
  • Fostered a lifelong love of learning in young children by creating an engaging and nurturing environment where exploration and curiosity were encouraged.
  • Maintained open communication with parents regarding their child''s progress, achievements, and any concerns that arose throughout the day.
  • Provided one-on-one attention to children with special needs, ensuring their comfort and participation in all activities.
  • Strengthened language development in non-native English speakers by incorporating bilingual resources into daily lessons where appropriate.
  • Monitored child behavior, addressing conflicts and promoting positive interactions among peers.
  • Facilitated arts and crafts projects designed to foster creativity while developing fine motor skills in young children.
  • Enhanced children''s social skills by implementing interactive activities and group play sessions.
  • Supported daycare staff in maintaining a clean, organized, and safe environment for children''s daily activities.
  • Assisted during meal times, ensuring that children received proper nutrition while adhering to dietary restrictions or allergies.
  • Collaborated with other volunteers to create engaging lesson plans tailored to individual children''s interests and abilities.

Help Desk Specialist

Mattapan Community Health Center
12 2021 - 10 2024
  • Installed, configured and maintained computer systems and network connections.
  • Installed new desktop systems and migrated data to new machines.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Maintained inventory of cell phones, laptops and peripheral equipment.
  • Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Assessed client needs through thorough questioning techniques before initiating troubleshooting procedures or escalating issues further up the chain of command.
  • Provided support for network infrastructure and baseline configurations.

Education

Information Technology Certification - Helpdesk/Desktop Support

Year Up
01.2017

RBT 40 Hour Training Online Course - RBT

RBT
02.2025

Skills

  • Microsoft Certification
  • Software: Cisco IP, Cisco Jabber, Active Directory, Zoom, Server Management
  • Service Ticket Tracking
  • Data Connectivity
  • Printers and Peripherals
  • System Performance Assessments
  • Troubleshooting Network Issues
  • Hardware Evaluation
  • File Management Software
  • Collaborative Team Player
  • Customer Education
  • Parent communications
  • Afterschool program leadership
  • Child safety
  • First Aid
  • Classroom management
  • Music
  • OSHA standards and codes
  • Occupational safety
  • Safety courses
  • Team Building

Certification

  • Certified LOSS Prevention, Year Up - 2017

Languages

French
Native or Bilingual
English
Full Professional

Timeline

Registered Behavior Technician

Constellation Kids
04.2025 - Current

Registered Behavior Technician

The Perfect Child
03.2025 - Current

Information Technology Certification - Helpdesk/Desktop Support

Year Up

Daycare Volunteer

Au Clair De Lune Daycare
07 2016 - Current

Help Desk Specialist

Mattapan Community Health Center
12 2021 - 10 2024

RBT 40 Hour Training Online Course - RBT

RBT
Jean Isme