Jean-Jacques Piervil
Boynton Beach,FL
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Additionally well-versed and vetted in commercial cleaning and restoration from carpet to marble to tile and more with the capability to share and offer knowledge to peers and employees.
Overview
27
27
years of professional experience
Work History
Housekeeping Supervisor
Lynn University
Boca Raton, Florida
09.2024 - Current
- Developed and implemented training programs for housekeeping staff to enhance service delivery and operational efficiency.
- Collaborated with management to establish housekeeping policies that aligned with university standards and expectations.
- Ensured effective staffing levels by analyzing workload and adjusting schedules accordingly during peak periods.
- Maintained cleanliness and organization of housekeeping storage areas, ensuring efficient access to supplies.
- Coached new hires on housekeeping best practices, fostering a culture of excellence and accountability.
Supervisor
Intercontinental Marble Polishing
Boca Raton, FL
01.2021 - 11.2022
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
Executive Supervisor
Willies Janitorial and Services
Bahamas
01.1999 - 01.2017
- Assigned tasks to subordinates, monitored progress and provided guidance where needed.
- Performed regular performance evaluations of staff members in order to ensure efficiency and quality of work.
- Resolved conflicts between employees, ensuring a positive working environment for all staff members.
- Ensured compliance with company policies, procedures, laws and regulations at all times.
- Recruited qualified candidates for open positions within the organization according to job requirements.
- Maintained records of personnel data such as attendance, leave requests, payroll information.
- Advised senior management on best practices when it comes to organizational development initiatives.
- Monitored employee productivity to provide constructive feedback and coaching.
Skills
- Staff Management
- Business Development
- Strategic Planning
- Process Improvement
- Schedule Development
- Processes and Procedures
- Training and Mentoring
- Inventory Oversight
Timeline
Housekeeping Supervisor
Lynn University
09.2024 - Current
Supervisor
Intercontinental Marble Polishing
01.2021 - 11.2022
Executive Supervisor
Willies Janitorial and Services
01.1999 - 01.2017