Summary
Overview
Work History
Education
Skills
Languages
Reference
Timeline
OperationsManager

Jean Jaramillo

Bayside,NY

Summary

Efficient, technically-advance, dedicated leader, with strong teamwork and communication skills and a keen ability to complete multiple tasks simultaneously and ahead of schedule. Offering 7 years of experience in problem-solving, people management, equipment maintenance, and customer service.

Overview

10
10
years of professional experience

Work History

Operations Manager

PrimeFlight
Jamaica, United States
05.2022 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for all shifts, taking into account customer traffic and employee strengths.

Supervisor/Driver

PrimeFlight
Jamaica, NY
12.2020 - 05.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Worked with management team to implement proper division of responsibilities.

Manager/Driver

C and E Transportation Inc
Whitestone, NY
08.2016 - 12.2020
  • Make minor repairs to vehicles and arrange for necessary maintenance or repair work.
  • Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures. Handle passenger emergencies or disruptions.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Interpret and communicate work procedures and company policies to staff.
  • Coordinate activities with other supervisory personnel or with other work units or departments.
  • Develop work schedules according to budgets and workloads.
  • Issue supplies and equipment to workers. Monitor inventory levels and requisition or purchase supplies as needed.
  • Recommend changes that could improve service and increase operational efficiency.

Supervisor/Driver

G&S Transpotation
Flushing, NY
08.2012 - 07.2016
  • Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride.
  • Inspect vehicles, make minor repairs if needed and check gas, oil, and water levels prior to departure.
  • Handle passenger emergencies or disruptions.
  • Record information, such as cash receipts and ticket fares, and maintain log book.
  • Regulate heating, lighting, and ventilating systems for passenger comfort.
  • Supervise routes, dress code and compliance with designated schedules.

Education

Game Design

Full Sail University
Winter Park, FL

Bachelor of Science - Game Design And Development

Liberty University
Lynchburg, VA
12.2023

Skills

  • Mechanical Skills (maintenance, diagnose and repair)
  • Professional Driver
  • MS Office
  • Video Editing and Animation
  • HTML, C# and Java Script
  • Unity (game engine)
  • Game Design
  • Online Marketing
  • Maintaining Compliance
  • Problem Anticipation and Resolution
  • Staff Training
  • Team Leadership

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Reference

Available upon Request

Timeline

Operations Manager

PrimeFlight
05.2022 - Current

Supervisor/Driver

PrimeFlight
12.2020 - 05.2022

Manager/Driver

C and E Transportation Inc
08.2016 - 12.2020

Supervisor/Driver

G&S Transpotation
08.2012 - 07.2016

Game Design

Full Sail University

Bachelor of Science - Game Design And Development

Liberty University

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Jean Jaramillo