Jean Johnson
Lawrenceville,United States
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Advanced abilities in EPIC and CMS. Motivated to contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Patient Access Representative Pre-registration
Children's Hospital of Atlanta- Scottish Rite
Atlanta, GA
12.2024 - Current
- Registered patients by completing phone interviews to obtain demographics and insurance.
- Pulling the daily report to register the correct patients for that date of service.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Assisted patients with completing paperwork accurately and thoroughly.
- Provided outstanding customer service while managing multiple tasks with accuracy and efficiency.
- Help out with the outpatient and emergency departments when volume is high, and/or staff are unable to register patients in a timely fashion due to staff needs.
Patient Access Representative-PRN
Piedmont Eastside Medical Center
Snellville, GA
12.2024 - Current
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Verified insurance coverage for services provided by the facility.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Responded to patient inquiries regarding billing or financial matters.
Patient Access Representative
Piedmont Walton Medical Center
Loganville, GA
01.2024 - 12.2024
- Efficiently enter data into the system for registration, billing, patient tracking, charge capture, and reconciliation to minimize patient wait times.
- PBX / Incoming Call Distribution.
- Communicate financial obligations to patients and collect fees at the time of service.
- Train employees on changes, as well as train them in Epic.
- Assemble registration paperwork and apply identification bands to patients.
- Update reference materials with Medicare, Medicaid, and other third-party payer requirements, guidelines, policies, and accepted insurance plans.
- Collect copays and other financial obligations the patient may have.
Patient Access Team Lead
Peidmont Eastside Medical Center
Snellville, GA
07.2022 - 01.2024
- Epic Super User / Trainer.
- Develop and manage employee schedules for optimal coverage.
- Conduct daily error reports to ensure accuracy in patient access processes.
- Liaise with insurance providers to verify coverage, and obtain billing authorization.
- Offer guidance to prospects and policyholders regarding coverage, limits, and regulations.
- Act as a mediator to resolve concerns and conflicts among patients, registration staff, clinical staff, and administrative staff.
- Register patients alongside the employees on a daily basis, as well as other duties.
Patient Access Representative
Northeast Georgia Health System Inc
Winder, GA
07.2019 - 04.2022
- Enters data into system for registration, billing, patient tracking, charge capture, and reconciliation in a fast, efficient way to minimize patient wait times.
- Interviews patients and families to obtain complete and accurate demographic and financial information and ensures all necessary questionnaires and forms are completed according to pre-determined requirements by government or regulatory agencies.
- Screens patients with COVID-19 questions.
- Extra shifts as a COVID-19 Screener as well as registering employees for the COVID-19 vaccine.
- Applied HIPAA privacy and security regulations while handling patient information.
- Communicated financial obligations to patients and collected fees at time of service.
- Assembled registration paperwork and placed identification bands on patient.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Patient Access Representative
Northeast Georgia Health System Inc
Gainesville, GA
07.2019 - 11.2020
- Enters data into system for registration, billing, patient tracking, charge capture, and reconciliation in a fast, efficient way to minimize patient wait times.
- Interviews patients and families to obtain complete and accurate demographic and financial information and ensures all necessary questionnaires and forms are completed according to pre-determined requirements by government or regulatory agencies.
- Screens patients with COVID-19 questions.
- Extra shifts as a COVID-19 Screener as well as registering employees for the COVID-19 vaccine.
- Applied HIPAA privacy and security regulations while handling patient information.
- Communicated financial obligations to patients and collected fees at time of service.
- Assembled registration paperwork and placed identification bands on patient.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Supervisor
AMC Theatres Webb Gin 11
Lawrenceville, GA
03.2018 - 07.2019
- Distribute work and Supervise employees.
- Resolve Guest concerns and issues.
- Maintain/Supervise cleanliness of theatre.
- Make sure the movies play according to schedule.
- Make sure receipts are totaled and accounted at the end of the /night.
- Collect or distribute monies collected or owed from/to each Server.
- Count Safe daily.
- Collect/Exchange money with Armored Bank Service.
- Do daily paperwork.
- Do staff schedule weekly.
Discrepancy Analyst/Billing Analyst
Parallon Business Solutions
Norcross, GA
02.2014 - 10.2018
- WFH.
- Bill Third Party-Government and Commercial Payers.
- Adjusting and Posting Late Charges or Posting Late Charges.
- Review all facility Health Insurance Contracts determining if facilities reimbursements is affected.
- Assigned and marked items with grades and official acceptance or rejection status.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
- Submitted appeals using provider portals and phone communication.
- Reviewed claims for coding accuracy.
- Distributed or posted financial data to appropriate accounts and prepare simple reconciliations.
- Leveraged EMR software to post payments received for medical services.
- Maintained billing software by updating rate change, cash spreadsheets and current collection reports.
Unit Secretary/Patient Access Rep
Emory Johns Creek Hospital
Johns Creek, GA
10.2008 - 01.2014
- Enters data into system for registration, billing, patient tracking, charge capture, and reconciliation in a fast, efficient way to minimize patient wait times.
- Interviews patients and families to obtain complete and accurate demographic and financial information and ensures all necessary questionnaires and forms are completed according to pre-determined requirements by government or regulatory agencies.
- Assist Supervisor and/or Manager with development of staff by: Train new staff members.
Unit Secretary
Hackle Hospital
Muskegon, MI
07.2002 - 08.2008
- Enter patient into Emergency Room System.
- Use Multi-Line Phone and Call-Light Systems.
- Delegate responsibilities to staff to meet hospital/physician expectations.
- Track patient admissions and discharges.
- Assist physicians, nursing staff, patients and their families.
- Make decisions with very little to no supervision.
- Train new staff members.
- Work in a fast-paced atmosphere.
Cardiology Unit Coordinator / Monitor Technician
St. Mary's Medical Center
Long Beach, CA
08.1999 - 08.2001
- Enter patient into Cardiac Tracking System.
- Bedside Charting.
- Monitor patient cardiac rhythms.
- Administer daily bedside KEG.
- Use of Multi-Line Phone and Call-Light Systems.
- Track patient admissions and discharges.
- Assist physicians, nursing staff, patients and their families.
- Work in a fast-paced atmosphere with a positive attitude.
Education
Certified Revenue Cycle Representative -
Healthcare Financial Management Association
01.2010
Hospital Health Management -
University of Phoenix
Marietta, GA, United States01.1999
Secretarial Specialty Certificate - Hospital Healthcare Services
Long Beach Adult Learning Center
Long Beach, CA, United States01.1999
Skills
- Phone Registration Daily
- Staff training
- SAFE Coach
- Well-trained in EPIC
- WPS-Gov
- Health Administrators
- Onesource
- Passport Health
- CMS
- Help to provide information for healthcare stakeholders
- Understanding government and commercial insurance
- Account error correction
- Problem solving
- Work Quality Evaluation
- Scheduling diagnostic procedures
- Patient interviewing skills
- Verifying data confidentiality
- Patient flow coordination
- Patient/guest confidentiality
- Customer service
- Issue and complaint resolution
- Building customer trust and loyalty
- Calm and professional under pressure
- POS systems and ordering platforms
- Claims processing
- Invoice documentation management
- Community Outreach
- PPE Use
Volunteer Experience
Team Lead over Guest Services Ministry, Victory Church, Check in Members and Guest for each service, Help direct newcomers, Greet each person as they enter and exit the building
Timeline
Patient Access Representative Pre-registration
Children's Hospital of Atlanta- Scottish Rite
12.2024 - Current
Patient Access Representative-PRN
Piedmont Eastside Medical Center
12.2024 - Current
Patient Access Representative
Piedmont Walton Medical Center
01.2024 - 12.2024
Patient Access Team Lead
Peidmont Eastside Medical Center
07.2022 - 01.2024
Patient Access Representative
Northeast Georgia Health System Inc
07.2019 - 04.2022
Patient Access Representative
Northeast Georgia Health System Inc
07.2019 - 11.2020
Supervisor
AMC Theatres Webb Gin 11
03.2018 - 07.2019
Discrepancy Analyst/Billing Analyst
Parallon Business Solutions
02.2014 - 10.2018
Unit Secretary/Patient Access Rep
Emory Johns Creek Hospital
10.2008 - 01.2014
Unit Secretary
Hackle Hospital
07.2002 - 08.2008
Cardiology Unit Coordinator / Monitor Technician
St. Mary's Medical Center
08.1999 - 08.2001
Certified Revenue Cycle Representative -
Healthcare Financial Management Association
Hospital Health Management -
University of Phoenix
Secretarial Specialty Certificate - Hospital Healthcare Services
Long Beach Adult Learning Center
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