Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Generic

Jean Johnson

Cheyenne,WY

Summary

Dynamic and results-driven administrator with a proven track record of delivering exceptional customer support and meeting diverse client needs. Adept at thriving in fast-paced environments by leveraging slower periods for strategic planning and efficiency improvements. Committed to maintaining organized, clean, and safe workspaces, ensuring meticulous attention to detail in every task. A strong focus on fostering positive relationships and enhancing customer satisfaction drives continuous improvement in service delivery.

Overview

22
22
years of professional experience

Work History

Program Coordinator

Jeanette Phelps
06.2021 - Current
  • Combined and/or upgraded medical care to provide the highest rate of independence, and medical care possible.


Manager

FedEx Office
05.2008 - 06.2020
  • Covered daily business requirements with a well-organized schedule and properly delegated assignments.
  • Coordinated efficient operations to effectively deliver exceptional customer service in line with quality standards and business objectives.
  • Boosted revenue 30% over six months by reducing costs and improving marketing strategies. Moved a fourth quartile store to first quartile for the first time in five years.
  • Trained staff in primary roles and strategies for exceeding goals each day.
  • Organized training for new team members and routine retraining for established employees to keep all associates operating consistently.
  • Developed talent from within to build a cohesive and successful leadership team.
  • Kept all paperwork current and compliant with internal standards and legal requirements.
  • Eliminated resource waste through effective monitoring and improved controls.

Assistant Manager

Loaf n’ Jug
10.2005 - 07.2008
  • Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.
  • Helped senior managers run smooth operations by independently handling day-to-day requirements.
  • Reduced corporate costs by addressing shrinkage, employee turnover, and vendor pricing.
  • Optimized inventory for maximum sales with minimum debt burden.
  • Increased revenue by collaborating with upper management to develop, implement, and monitor business improvements.
  • Boosted annual sales through targeted marketing campaigns and exclusive brand partnerships.
  • Eliminated resource waste through effective monitoring and improved controls.

Program Coordinator

REM
05.2003 - 09.2005
  • Educated clients on how to use, improve items for daily activities and maintain a good quality of life.
  • Operated vehicles and equipment safely and maintained a clean driving record.
  • Troubleshoot problems and develop successful solutions.
  • Established milestones for clients and monitored performance.
  • Served customers by going above-and-beyond to offer exceptional support for all needs.
  • Created a file keeping system for clients medical history, daily life and progress of objectives. Managed files and continuously updated and organized records.

Education

Management of Information Systems

University of North Dakota
Grand Forks, ND
01.2001

Skills

  • Organizational support skills
  • Relationship management
  • Knowledge of operational strategies
  • Analytical decision making
  • Inventory control
  • Workforce coordination
  • Strategic task management
  • Professional development

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Program Coordinator

Jeanette Phelps
06.2021 - Current

Manager

FedEx Office
05.2008 - 06.2020

Assistant Manager

Loaf n’ Jug
10.2005 - 07.2008

Program Coordinator

REM
05.2003 - 09.2005

Management of Information Systems

University of North Dakota

Similar Profiles

CREATE PROFILE