Jean Jones
Grimes
Summary
Dynamic retail professional with extensive experience at Joann Fabrics, excelling in inventory management and customer service. Proven track record in enhancing team performance through effective training and mentoring. Successfully reduced stock discrepancies by 20% while fostering a positive shopping environment. Adept at problem-solving and decision-making to drive store success and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Bench Department Manager
Michaels Arts and Crafts
07.2025 - Current
- Assisted in daily operations, gaining experience with team collaboration and task prioritization.
- Supported departmental initiatives, learning to adapt to varying project requirements and workflows.
- Engaged in training sessions, developing understanding of safety protocols and compliance measures.
- Participated in inventory management processes, enhancing organizational skills and attention to detail.
- Contributed to customer service efforts, refining communication skills through direct interactions with clients.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Store Manager
Joann Fabrics
11.2024 - 05.2025
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and developed team members on customer service best practices.
- Oversaw inventory management, including stock replenishment and loss prevention strategies.
- Implemented visual merchandising standards to enhance product presentation and drive sales.
- Resolved customer inquiries and complaints efficiently to maintain satisfaction levels.
- Coordinated staff schedules to optimize coverage during peak hours.
- Maintained a clean and organized store environment to promote a positive shopping experience.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Joann Fabrics
05.2022 - 11.2024
- Analyzed sales data to identify trends and adjust product offerings accordingly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Manager
Joann Fabrics
01.2020 - 05.2022
- Oversaw daily store operations, ensuring effective inventory management and product placement.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented visual merchandising strategies to enhance store presentation and improve customer engagement.
- Analyzed sales trends to optimize stock levels and promote high-demand products effectively.
- Coordinated staff schedules to maximize coverage during peak shopping hours, enhancing customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Inventory Coordinator
Joann Fabrics
03.2018 - 01.2020
- Managed inventory levels to ensure optimal stock availability and minimize discrepancies.
- Coordinated regular audits to identify and resolve inventory variances effectively.
- Implemented process improvements that enhanced accuracy in inventory tracking systems.
- Developed training materials for new staff on inventory management best practices.
- Led initiatives to reduce excess stock, improving cash flow and storage utilization.
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
Retail Keyholder
Joann Fabrics
01.2017 - 03.2018
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new team members on customer service standards and sales techniques.
- Managed inventory control processes, including stock replenishment and product placement strategies.
- Analyzed sales data to identify trends and recommend promotional strategies for seasonal products.
- Resolved customer inquiries and complaints effectively, fostering positive relationships and repeat business.
- Implemented loss prevention measures, reducing shrinkage through staff training and surveillance practices.
- Rearranged racks and shelving based on seasonal planograms.
- Oversaw regular store cleaning of shelves, backrooms and racks.
Team Member
Joann Fabrics
11.2016 - 01.2017
- Operated cash register and processed customer transactions efficiently.
- Assisted customers in product selection and provided knowledgeable recommendations.
- Organized inventory, ensuring products were displayed attractively and accessible.
- Collaborated with team members to maintain store cleanliness and safety standards.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Education
High School Diploma -
Mitchell High School
Colorado Springs, COAssociate of Applied Science - Medical Assistant
Blair College
Colorado Springs, Co 07-2024
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Training and mentoring
- Task delegation
- Decision-making
- Safety and security
- Customer engagement
- Problem-solving
- Goals and performance
- Retail management
- Flexible schedule
- Work planning and organization
Timeline
Bench Department Manager
Michaels Arts and Crafts
07.2025 - Current
Store Manager
Joann Fabrics
11.2024 - 05.2025
Store Manager
Joann Fabrics
05.2022 - 11.2024
Assistant Manager
Joann Fabrics
01.2020 - 05.2022
Inventory Coordinator
Joann Fabrics
03.2018 - 01.2020
Retail Keyholder
Joann Fabrics
01.2017 - 03.2018
Team Member
Joann Fabrics
11.2016 - 01.2017
High School Diploma -
Mitchell High School
Associate of Applied Science - Medical Assistant
Blair College
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