JEAN JONES
McDonough,GA
Summary
Assisted in achieving high accuracy in loss processing and subrogation within corporate and government settings. Supported streamlined investigations of complex claims to enhance efficiency and accuracy. Contributed to maintaining a record of over 99% accuracy in data-sensitive roles at State Farm and IRS. Aided team productivity by implementing remote work technologies, including secure Citrix/VPN environments and cloud-based collaboration tools.
Overview
24
24
years of professional experience
Work History
Imaging and Claims Researcher
State Farm
08.2012 - Current
- Claims Investigation & Research: Conduct deep-dive research into auto and fire claim documentation using Captiva and eCRM to ensure accurate indexing and categorization.
- Total Loss & Subrogation Support: Facilitate the lifecycle of high-value claims by identifying and processing documentation critical to total loss settlements and subrogation recovery efforts.
- Remote Operations: Successfully manage high-volume research and data validation tasks in a secure Citrix/VPN environment, consistently meeting corporate KPIs through disciplined independent time management.
- Data Integrity: Validate and verify sensitive information with a near-perfect accuracy rate, utilizing SharePoint for cross-functional document sharing.
Operations Specialist
Randstad (State Farm Contract)
09.2011 - 08.2012
- Systems Transition: Facilitated the critical migration of physical claim files to digital platforms, improving document accessibility and retrieval times for adjusters.
- Quality Assurance: Performed rigorous audits of scanned claim files to ensure legibility and correct coding for the subrogation department.
A/R Recovery & Customer Service Representative
NCO Financial
02.2004 - 01.2011
- Financial Reconciliation: Managed a diverse portfolio of high-volume accounts, utilizing SAP to reconcile complex payment discrepancies and recover outstanding balances.
- Conflict Resolution: Acted as a primary point of contact for escalated customer inquiries, utilizing professional negotiation and eCRM documentation to achieve account resolutions.
- Data Accuracy: Processed electronic payment files and updated account ledgers with zero margin for error in a high-pressure environment.
Data Transcriber
Internal Revenue Service (IRS)
12.2001 - 02.2004
- Federal Compliance: Entrusted with the high-speed entry and verification of taxpayer data, maintaining total confidentiality under strict federal security protocols.
- Production Excellence: Consistently met or exceeded daily production quotas during peak tax seasons.
Education
Associate of Applied Science - Business Administration
Kaplan University
Diploma - Medical Assisting
National Education Center
Active Notary Public & Certified Notary Signing Agent - undefined
Skills
Achieved timely cost recovery through effective subrogation management Improved client satisfaction by streamlining total loss settlement processes Enhanced rapid access to vital information through optimized claims indexing and records management
Achieved operational efficiency by implementing ERP systems such as SAP CRS and ECRM Increased user engagement with Workday and Captiva through impactful training programs Streamlined data management processes by leveraging IR and Dropfile systems for improved workflow
Achieved seamless remote access for team operations through effective Citrix VPN implementation Improved document management processes with innovative cloud-based solutions Elevated team collaboration and communication by utilizing Microsoft Teams and Zoom
Streamlined document preparation workflows through comprehensive data analysis and effective use of Microsoft Office Suite applications, including Excel, Word, and Outlook
Analyzed and validated processes and documentation rigorously to ensure alignment with HIPAA compliance requirements
Timeline
Imaging and Claims Researcher
State Farm
08.2012 - Current
Operations Specialist
Randstad (State Farm Contract)
09.2011 - 08.2012
A/R Recovery & Customer Service Representative
NCO Financial
02.2004 - 01.2011
Data Transcriber
Internal Revenue Service (IRS)
12.2001 - 02.2004
Associate of Applied Science - Business Administration
Kaplan University
Diploma - Medical Assisting
National Education Center