Jean Judy

Lead Dispatcher III

Comcast Cable/ Xfinity

08.1986 - 04.2011

.Worked briefly as a CSR answering phones, handling installation and repair requests, upgrades, downgrades of services, offering and issuing credits to the satisfaction of customer complaints.
Served as a liaison between drivers, clients, and internal teams to resolve issues or concerns quickly and effectively.
Improved response times by streamlining dispatch processes and implementing efficient routing strategies.
Organized regular team meetings aimed at fostering collaboration, open communication channels among colleagues, sharing best practices, addressing challenges faced by the department.
Collaborated with management to develop strategic plans for growth and expansion within the company's geographic area.
Contributed towards positive client relationships through timely and professional communication, managing expectations, providing necessary information and updates.
Implemented scheduling optimization strategies that maximized resource utilization while minimizing operational costs.
Developed training materials for new hires, ensuring fast integration into the team's established workflows.
Conducted regular audits of dispatcher workloads to identify areas for improved efficiency or resource allocation adjustments.
Analyzed key performance metrics on an ongoing basis, identifying trends or areas requiring targeted improvement efforts.
Managed dispatchers while leading and delegating job assignments, tracking project status, and resolving issues to maximize productivity.
Evaluated and adjusted over 23 routes based on daily needs, available workers, traffic hazards, and weather conditions.
Acted as a resource for other departments within the organization by sharing insights into trends observed in the field, promoting collaboration between teams.
Directed dispatching, routing, and tracking of 23 fleet vehicles.
Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Processed invoices and payments for dispatched orders to provide proof of transaction.
Maintained updated and detailed records of calls in physical and electronic database.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
Managed a team of dispatchers, providing guidance and mentorship to improve overall job performance.
Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
Enhanced communication between field personnel and the dispatch team by establishing clear protocols and utilizing effective communication tools.
Communicated with warehouse staff to facilitate proper loading and unloading of orders.

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