Jean Kelly
Weymouth,MA
Summary
Proven leader in enhancing operational efficiency and data accuracy at South Shore Visiting Nurse Association, leveraging strong analytical thinking and MS Excel prowess. Expert in fostering team collaboration, driving process improvements, and achieving quality assurance goals. Demonstrated success in administrative management and finance, with a commitment to excellence and results.
Overview
32
32
years of professional experience
Work History
Charge Capture Analyst
South Shore Visiting Nurse Association
01.2020 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Queried databases for information needed for report processing.
- Identified and resolved problems through root cause analysis and research.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
Quality Assistant
South Shore Visting Nurse Association
01.2018 - 01.2020
- Ensured thorough record-keeping practices related to non-conforming materials, supporting timely resolution of issues and minimizing the likelihood of recurrence.
- Improved customer satisfaction by addressing complaints promptly and notifying management
- Facilitated communication between the quality team and management regarding quality-related matters, fostering a culture of transparency and collaboration.
- Maintained accurate documentation of quality control activities, ensuring traceability and accountability throughout the production process.
- Collaborated with cross-functional teams to identify root causes of quality issues and help develop effective solutions.
Manager
South Side Tavern
01.2010 - 01.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Established team priorities, maintained schedules and monitored performance.
Administrative Manager
Smith Barney
07.1992 - 11.2008
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
Education
High School Diploma -
Braintree High School
Braintree, MAMedical Diagnosis And Coding
Sullivan And Cogliano
Brockton MaSkills
- Analytical Thinking
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
- Information Gathering
- Data Research and Validation
- Finance
Timeline
Charge Capture Analyst
South Shore Visiting Nurse Association
01.2020 - Current
Quality Assistant
South Shore Visting Nurse Association
01.2018 - 01.2020
Manager
South Side Tavern
01.2010 - 01.2020
Administrative Manager
Smith Barney
07.1992 - 11.2008
High School Diploma -
Braintree High School
Medical Diagnosis And Coding
Sullivan And Cogliano
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