Microsoft Office Suite
Jean Ketner
Executive Administrative Assistant | Personal Assistant | Customer Relations
Holiday,FL 34691
Summary
An experienced, motivated and dedicated executive administrative office professional is prepared for this role with a strong background in office management, scheduling, organizational and interpersonal communication skills. Also skilled in handling multiple tasks efficiently, ensuring smooth operations and supporting executive teams. My team collaboration and adaptability to changing needs drives consistent achievement of organizational goals. Known for reliability and fostering a positive, professional work environment.
Overview
11
11
years of professional experience
1
1
Certified Microsoft Office 365 Excel, Word, Outlook & Teams
2
2
Certified Adobe Acrobat Pro
3
3
Certified National Microsoft Office Specialist
4
4
Certified National Executive Assistant
Work History
Executive Admin. Assistant | Office Management
Coulter, Aviles & Company, CPA
Tampa, FL
01.2020 - 03.2025
- Use QuickBooks to produce monthly invoices and update client contact information.
- Assist in coordinating implementation of HR & operational policies and practices across organization to optimize efficiency.
- Answer a high volume of phone calls and email inquiries.
- Manage logistics, catering, agendas and travel arrangements for meeting and event planning for staff, president and executive vice president.
- Maintain physical and digital documents.
- Renew annual business licenses.
- Manage incoming and outgoing mail, packages, and faxes.
- Update and maintain confidential databases and records.
- Promote team productivity by keeping supplies organized and well-stocked.
- Streamline operations and prioritized tasks, allowing senior staff to increase productivity.
- Uphold strict timetables by maintaining accurate, balanced calendars.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Collected and processed payments and negotiated payment arrangements with clients.
Sales Management | Customer Svc. | Retail Sales
Leader's Casual Furniture, Corporate Headquarters
Largo, FL
05.2018 - 01.2020
- Microsoft Office Word, Outlook, Excel, PowerPoint.
- Adobe Acrobat Pro.
- F.R.O.G. & NetSuite CRM's
- WRIKE Project Management
- Manage staffing for 18 store locations and maintain work schedules for 60 team members.
- Manage stores and sell products in the absence of store managers or when understaffed.
- Help customers complete purchases, locate items, and join reward programs.
- Build customer loyalty and retention by delivering excellent shopping experiences.
- Conduct product demonstrations to highlight features and redirect objections to positive aspects.
- Oversee employee performance, correct problems, and increase efficiency to maintain productivity targets.
- Perform POS cash, card, and check transactions to complete customer purchases.
- Use in-store system to locate inventory and place special orders for customers.
- Conduct consistent physical store audits for proper merchandising of furniture and accessories to optimize sales.
- Compose, bind, publish, maintain, and communicate company-wide processes through procedural handbooks as well as updating product ownership warranty packets for web publishing.
- Work to meet or exceed sales targets for finance applications and specific product promotions.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Executive Administrative Assistant | Business Accounts Manager | Customer Service
T. A. S. (Non-profit, Religious Organization and School)
Palm Harbor, FL
01.2014 - 04.2018
- Handle sensitive information with discretion while maintaining strict confidentiality standards.
- Support office efficiency by performing tasks such as data entry, answering phones, monitoring security cameras and granting entry when appropriate, photocopying, scanning documents, faxing and maintaining office equipment.
- Team building and coordinating events.
- Compose press releases, publish and distribute flyers and weekly email blasts which dramatically improved communication and awareness of current events while promoting upcoming activities.
- Manage executive calendars and coordinated travel arrangements and logistics.
- Data compilation and reports for the Controller/HR Director.
- Develop internal processes and workflows.
- Presentations, orientation and training new hires.
- Arrange meetings, schedule and prepare conference rooms.
- Greet arriving visitors, determine nature and purpose of visit and direct individuals to appropriate destinations.
- Work closely with a diverse culture of executives and staff.
Education
Business Administration - Business Management, General
DeVry University
Tampa, FL01.2012
Skills
- Microsoft Office Suite
- Word
- Excel
- Outlook
- Publisher
- PowerPoint
- Microsoft Teams
- Adobe Acrobat Pro
- Google Calendars
- Google Docs
- Google Sheets
- Google Slides
- Google Keep
- Data Entry
- Research
- Thomson Reuters CS Professional Suite
- TaxDome software
- Salesforce
- Zendesk
- Goldmine
- NetSuite
- Leadership
- Team Building
- Develop Internal Processes and Workflows
- Effective Written and Verbal Communication
- Organizational skills
- Detail oriented
- Client relations and interpersonal skills
- Vendor Negotiations
- Customer Service
- Problem analysis and resolution
- Prioritizing
- Time management
- Business Accounts management
- Critical and creative thinking skills
- Implement company standards and processes
Certification
- Microsoft Office 365 Excel, Word & Teams, 01/01/19
- Adobe Acrobat Pro, 01/01/19
- National Certified Microsoft Office Specialist, 01/01/19
- Master National Certified Executive Assistant, 01/01/19
Community And Volunteer Work
- Yoga Instructor, 55+ Residential Community, 2015-2025
- Cashier, Hospice Thrift Store, 2019-2025
- Animal Companion, SPCA Suncoast Animal Shelter, 2018-2020
Crm
- Salesforce CRM
- Zendesk Sell CRM
- Thompson ReutersCS | PracticeCS CRM
- TaxDome CRM & Project Management
- NetSuite Project Management
Timeline
Executive Admin. Assistant | Office Management
Coulter, Aviles & Company, CPA
01.2020 - 03.2025
Sales Management | Customer Svc. | Retail Sales
Leader's Casual Furniture, Corporate Headquarters
05.2018 - 01.2020
Executive Administrative Assistant | Business Accounts Manager | Customer Service
T. A. S. (Non-profit, Religious Organization and School)
01.2014 - 04.2018
Business Administration - Business Management, General
DeVry University
Accomplishments
- Computer Proficiency - Created Microsoft PowerPoint presentations that were successfully used for sales training development.
- Managing executive calendars, meetings and schedules.
- Coordinating executive and staff events, travel and logistics.
- Implemented new, interactive employee scheduling process to monitor, gauge and project staffing needs using Microsoft Outlook.
- Managed inventory and office budgeting for supplies for 3 office locations utilizing Microsoft Excel to develop inventory tracking spreadsheets.
- Training - Responsible for training all new employees to ensure the continued quality of customer service.
- Data entry – Reviewed, updated and maintained company database to reflect current and accurate client records for more than 1,000 accounts.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Client invoicing, collecting and negotiating payment plans.
- Managed lobby, conference, file, supply and break rooms for neatness and optimal functioning.
- Compose, bind, publish, maintain, and communicate company-wide processes through procedural handbooks as well as updating product ownership warranty packets for web publishing using Microsoft Word and Microsoft Publisher.
- Supervised team of 60 sales staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Volunteer Yoga Instructor: 55+ Residential Community
- Volunteer Cashier: Hospice Thrift Store
- Volunteer Animal Companion: SPCA Suncoast Animal Shelter
Quote
A goal without a plan is just a wish.
Dale Carnegie
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Work-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leave401k matchSoftware
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft PowerPoint
Microsoft Publisher
Microsoft Teams
Microsoft OneDrive
Adobe Acrobat Pro
QuickBooks
Google Calendars
NetSuite Project Management
TaxDome CRM and Project Management
Salesforce CRM
Thompson ReutersCS Suite Practice CS Crm
Zendesk Sell CRM
Languages
English
Native language
Interests
Animal Welfare
Arts and Culture
Education
Health & Wellness
Science and Technology
Disaster and Humanitarian Relief
Social & Community Services
Human Rights
Environment
Economic Empowerment
Veteran Support
Music
Beautiful land and seascapes
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