Overview
Work History
Timeline
BusinessAnalyst

Jean Krupsky

Mechanicville,NY

Overview

32
32
years of professional experience

Work History

Office Billing and Reimbursement Specialist

Davis and King Family Dentistry
Clifton Park, NY
01.2018 - Current
  • Healthcare Administrator for a busy Dental office. Responsible for claim management and billing for the practice.
  • Interact with patients providing estimates of copays for treatment plans.
  • Interact with insurance companies for unpaid claims, credentialing and patient eligibility. I process patient billing for accuracy and manage aging, unpaid bills.
  • Multi-tasking, time management and problem-solving skills help me maintain accurate information when estimating copays for patients.
  • My strong customer service skills instill trust from the patients I interact with from scheduling to claims to billing.
  • I am required to train new admin office staff.
  • Enter insurance payments, patient payments, balance the daily deposits and run reports for the day's charges.

Office Coordinator and Reimbursement Specialist

Physical Therapy Associates of Schenectady
Clifton Park, NY
10.2010 - 01.2018
  • Responsible for daily oversight of office operations. Key areas of focus include courteous interaction with patients and their families via phone and in person, coordination with insurance companies, and all office accounting practices.
  • Organized and maintained detailed office records. I am responsible to schedule patient appointments, register patients, review all patient paperwork for completeness and accuracy. Manage all claim paperwork, documentation and system entry. Prepare and retain patient charts in an organized and accurate fashion.
  • Lead all activities pertaining to billing and accounting. I maintain all accounts receivables, payables and banking transactions for this office. Manage aging, collections process and consistent follow up for unpaid bills.
  • Key contact for interaction with insurance companies. I coordinate patient eligibility and claim management across a multitude of insurance providers. I respond to all phone and written correspondence from insurance companies for the office. I am also responsible to organize prior authorization for outpatient procedures.
  • I leverage my strong interpersonal skills to establish a rapport with our patients to ensure they have a high degree of confidence in our practice. In addition, I am skilled in training the staff on new policies, procedures and I am responsible for new employee training.

Receptionist

Crisafulli Brothers Plumbing & Heating Contractors
Albany, NY
09.2008 - 09.2010
  • Provided administrative business support including Customer Service, interdepartmental coordination and accounting support.
  • Responsible for handling a ten-line phone system and appropriate call directing. I worked with customers to understand their needs in a professional and courteous manner to direct them to the proper departments for support.
  • Primary support for the accounting department to process all correspondence and additional finance responsibilities.
  • Worked with sales department to provide estimates to customers and offered explanations on products and services.
  • Supported the marketing group in driving promotional programs to target new customers and recently relocated individuals to the Capital District.

Salon Owner/Manager

The Salon Centre
Clifton Park, NY
08.1993 - 09.2008
  • Owner and office manager for a busy salon. My responsibilities included overall management of the business; including oversight of all employees, developing and executing business policies, maintaining schedules and all payroll activities.
  • Primary contact for all customer service activities in ensuring a high degree of customer satisfaction for our loyal clientele.
  • Responsible for marketing the salon, it's employees and retail products to existing and prospective customers to grow the business footprint in our community.
  • Managed all accounting activities for the business including accounts receivables/payables, reconciliations and purchasing of all retail products.

Timeline

Office Billing and Reimbursement Specialist

Davis and King Family Dentistry
01.2018 - Current

Office Coordinator and Reimbursement Specialist

Physical Therapy Associates of Schenectady
10.2010 - 01.2018

Receptionist

Crisafulli Brothers Plumbing & Heating Contractors
09.2008 - 09.2010

Salon Owner/Manager

The Salon Centre
08.1993 - 09.2008

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Jean Krupsky