Parole and Probation Officer managing caseloads of 50 parolees monthly through court-ordered services, substance abuse treatment referrals, home visits, and risk assessments. Documents probation violations, supports warrant preparation, and recommends court action while promoting compliance and public safety. Improved parolee employment rates by 32%, reduced violations by 25%, and maintained a 95% successful completion rate through counseling and targeted support.
Hi, I’m
Jean-Leonard Casseus
Customer Experience & Hospitality Specialist
Columbia,MD
Summary
Overview
3
Languages
8
Certifications
18
years of professional experience
Work History
Parole and Probation - Department of Corrections
Parole and Probation Officer
12.2020 - Current
Job overview
- Supervise a caseload of 50 parolees monthly, by evaluating progress, implementing court-ordered services, terms, and programs including substance abuse treatment.
- Document all probation violations and assist in writing violation warrants, and make court recommendations for probation violations.
- Achieved a 25% decrease in violations by conducting regular home visits and risk assessments.
- Oversaw 5 annual community service projects to support reintegration efforts.
- Document all probation violations and assists in writing violation warrants, and makes court recommendations for probation violations.
- Maintained 95% probation completion rate through counseling and targeted support.
Dave & Buster's
Server - Certified Trainer
06.2008 - 12.2024
Job overview
- Supervised daily activities of 30 staff members, guiding them in achieving service and client satisfaction goals
- Trained staff to deliver high-level customer service, resulting in a 20% increase in sales
- Developed training procedures for new employees to enhance customer service, greetings, and menu knowledge
- Answered questions regarding the establishment and the specials offered.
- Managed and answered any questions with regards to the establishment and the specials offered while ensuring the comfort of patrons
- Streamlined workflow procedures for over 40 staff members and minimized labor costs through effective scheduling and delegation
DaVita Kidney Care
Biomedical Technician
01.2015 - 01.2021
Job overview
- Oversaw, maintained and repaired dialysis machines, reuse equipment, water treatment equipment, floor scales, infusion pumps and centrifuges in both the acute unit and the ambulatory outpatient dialysis unit.
- Performed preventative maintenance and repaired dialysis machines.
- Managed maintenance for 50 dialysis machines across 3 dialysis facilities, supporting uninterrupted patient care.
- Trained patient care technicians on proper operation of medical equipment, enhancing team competency and safety.
Garden Place Suites
Night Auditor
01.2017 - 05.2020
Job overview
- Handled 75+ transactions per night ensuring accurate financial reporting.
- Processed 75+ transactions per night, ensuring accuracy in financial reporting.
- Handled invoicing for over 90 rooms monthly, ensuring detailed accuracy and consistent service.
- Maintained organized hotel records, keeping data current and accessible.
- Delivered exceptional customer service to overnight guests, enhancing their stay experience.
- Organized and maintained hotel records and ensured all data was up-to-date.
Education
Pennsylvania State UniversityHarrisburg, PA
Bachelor of Science from Business Management
01-2012
University Overview
Skills
Probation supervision
Case management
Risk assessment
Incident reporting
Court report writing
Employee Training & Development
Operations Management
Strategic Planning
Team Leadership
Data Analysis
Policy development
Program evaluation
Quality assurance
Community outreach
Facilitation skills
Accomplishments
Accomplishments
Enforce court orders, monitor behavior through field checks, and connect offenders to support programs to reduce repeat offenses and help them rebuild their lives successfully.
Affiliations
Affiliations
- Collegiate Member
- Omega Psi Phi Fraternity
Certification
Oracle
Timeline
Parole and Probation Officer
Parole and Probation - Department of Corrections
12.2020 - Current
Night Auditor
Garden Place Suites
01.2017 - 05.2020
Biomedical Technician
DaVita Kidney Care
01.2015 - 01.2021
Server - Certified Trainer
Dave & Buster's
06.2008 - 12.2024
Pennsylvania State University
Bachelor of Science from Business Management