Jean Louis
Brooklyn,NY
Summary
Versatile and results-driven professional with a proven track record at New York City School Support Services, excelling in roles that demand both hard skills like heavy equipment operation and soft skills such as effective communication. Demonstrated leadership in emergency situations and adaptability across maintenance tasks, significantly enhancing safety and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fireman
New York City School Support Services
11.2023 - Current
- Inspected commercial buildings for compliance with local fire codes, ensuring adherence to safety standards and reducing fire risks.
- Supported wildfire containment efforts through effective collaboration with state or federal agencies when necessary.
- Maintained a high level of physical fitness to meet job demands and ensure optimal performance during emergencies.
- Volunteered for additional responsibilities within the fire department, contributing to a well-rounded skill set and increased preparedness for various emergency situations.
- Responded quickly to emergency calls, ensuring prompt arrival on scene and expedited assistance to those in need.
- Inspected fire and life safety systems and equipment for proper placement at properties.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
- Conducted fire drills and trained new recruits in use of firefighting equipment.
- Carried out fire inspections to identify fire hazards and recommend corrective measures.
Handyman
New York City School Support Services
08.2021 - 11.2023
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Removed and repaired carpet and wood flooring.
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
Cleaner
New York City School Support System
01.2019 - 08.2021
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Handyman/Plumbing Apprentice
TTT Development Corp
12.2018 - 01.2020
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Removed and repaired carpet and wood flooring.
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
- Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Installed cabinets and shelving units in homes and offices to provide additional space and organization.
- Improved client satisfaction by providing timely and quality handyman services for various home repairs.
- Collaborated with other handymen to complete larger projects efficiently while ensuring high-quality results for the clients.
- Installed lighting fixtures to improve lighting and increase energy efficiency.
Customer Service Representative
Marshalls Department Store
01.2016 - 06.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Stationary Engineer - Stationary Engineer
Local 94 Training School
New York, NY06-2027
Graduate Certificate - Plumbing/pipe Fitting
Apex Technical School
Long Island City, NY11-2019
High School Diploma -
College Le Normalien
Port Au Prince06-2009
Skills
- Burning Building Entry Tactics
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Leadership skills
- Problem-solving abilities
- Reliability
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Relationship Building
- Heavy Equipment Operation
- Safety Procedures
- Team building
- Task Prioritization
Certification
S12-
S13
P99
S95
plumbing certificate
Languages
English
French
haitian creole
Full Professional
Timeline
Fireman
New York City School Support Services
11.2023 - Current
Handyman
New York City School Support Services
08.2021 - 11.2023
Cleaner
New York City School Support System
01.2019 - 08.2021
Handyman/Plumbing Apprentice
TTT Development Corp
12.2018 - 01.2020
Customer Service Representative
Marshalls Department Store
01.2016 - 06.2018
S12-
S13
P99
S95
plumbing certificate
Stationary Engineer - Stationary Engineer
Local 94 Training School
Graduate Certificate - Plumbing/pipe Fitting
Apex Technical School
High School Diploma -
College Le Normalien
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