Jean-Luc Harville

• Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
• Completed routine store inventories.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
• Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.

I am currently a Retail store manager for T-Mobile, I am currently in charge of the Oxford Ohio location. Below are a few thing I do as a Retail Store Manager

• Trained team members in successful strategies to meet operational and sales targets.
• Managed all aspects of store operations.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Resolved customer service issues promptly.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
• Completed routine store inventories.
• Mentored the Richmond Indiana manger to correct sales and operational issues when the store was still open.
• Maintain all store inventory including trade ins, accessories and devices with very minimum loss.
• Awarded for operational excellence in December 2018 for being ranked #7 in the nation by Jason Glass.
• Awarded for Leadership and Employee development Excellence in October of 2019 for my assistance with Richmond when it was open.

• Designed improvement plans.
• Prepared materials for following shift.
• Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
• Maintained guest-friendly environment to drive sales, repeat business and service.
• Stocked shelves to match planogram images and instructions.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Updated pricing by changing labels and signage for short-term promotions and final clearances.
• Stocked shelves, racks, and cases with new or transferred merchandise.

• Upsold customers by recommending accessories and promotions to increase revenue.
• Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
• Accepted and processed payments and purchases for new equipment using POS system.
• Activated both contract and pre-paid wireless phones for customers.
• Listened to customer needs and desires to identify and recommend optimal products.
• Used product knowledge, sales abilities and customer relations skills to drive substantial sales.
• Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Assisted customers by answering questions and fulfilling requests.

• Led solution selling strategy initiatives to maximize sales of Time Warner Cable
• Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
• Monitored sales team performance, analyzed sales data and reported information to area managers.
• Developed and executed sales presentations as well as both internal and external product training workshops.
• Ran training classes for Timer Warner Cable from start to finish alone at the age of 19, and the representatives i trained were all top preformers.