Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jean Macon

Enfield,CT

Summary

Hi, I'm B.Jean Macon. Highly proactive, very flexible leader with 40 years of experience in team leadership in Food Service industry. Background includes sales, management and customer satisfaction in fast-paced settings.

Overview

18
18
years of professional experience

Work History

Restaurant General Manager

Burger King
07.2022 - Current
  • Hiring, scheduling, training, promotions, counseling/coaching, ordering, payroll and P&L statements
  • As RGM I am hands-on in all aspects of running a profitable establishment,
  • Monthly sales increases of 7-11%
  • Employee retention rate of 92%
  • Shoulder-to-shoulder training with all new hires
  • Personally tailored training plans for those seeking more than a paycheck

DIRECTOR OF CATERING AND OUTSIDE SALES

Chick-fil-A
10.2016 - 07.2023
  • Promoted Catering and Outside Sales of Chick-fil-A products by meeting with key decision-makers at local businesses and community leaders
  • Supported coordination of promotional events to build lead pipeline and foster strong rapport with potential customers
  • Promoted products and boosted brand awareness through targeted marketing campaigns
  • Met with prospective customers and delivered product samples and personalized service.
  • Played a role in securing a mobile food truck and a place at the Big E

GENERAL MANAGER

McDonald's
03.2006 - 09.2016
  • Promoted through the ranks from crew member to Shift manager, to Department manager, and then General Manager
  • This was a journey full circle
  • My first job out of college with ambitions of becoming a General Manager
  • Working for an incredible family oriented Owner Operator allowed for access to every facet of the fast food business
  • Opening, closing, mid-shifts and transitions
  • Scheduling, guest service, food production, waste management, janitorial, inventory management, equipment care, vendors, interviews, training, promotions, coaching, and terminations.

Education

ASSOCIATE OF APPLIED SCIENCE - MASSAGE THERAPY -

Branford Hall Career Institute
Windsor, CT
05.2006

ASSOCIATE OF APPLIED SCIENCE - HOTEL AND RESTAURANT MANAGEMENT -

Chamberlayne Jr College
Boston, Massachusetts
05.1985

Skills

  • Customer Engagement
  • Health Code Compliance
  • Talent Development
  • Pre-Shift Walk-Through
  • Staff Scheduling
  • Food Safety
  • Schedule Coordination
  • Staff Management
  • Operations Management
  • Inventory Control and Record Keeping
  • Conflict Resolution Techniques
  • Order Delivery Practices
  • Trained in Performance and Wage Reviews
  • Point of Sale (POS) System Operation
  • Kitchen Equipment Operation and Maintenance
  • Customer Loyalty
  • Food Service Background
  • Supervisory Skills
  • Shift Management
  • Performance Improvement
  • Passion for Customer Satisfaction
  • Adaptable
  • Complaint Resolution

Timeline

Restaurant General Manager

Burger King
07.2022 - Current

DIRECTOR OF CATERING AND OUTSIDE SALES

Chick-fil-A
10.2016 - 07.2023

GENERAL MANAGER

McDonald's
03.2006 - 09.2016

ASSOCIATE OF APPLIED SCIENCE - MASSAGE THERAPY -

Branford Hall Career Institute

ASSOCIATE OF APPLIED SCIENCE - HOTEL AND RESTAURANT MANAGEMENT -

Chamberlayne Jr College

Similar Profiles

CREATE PROFILE
Jean Macon