Jean-Marc Rivera
Orlando,United States
Summary
Detail-oriented military veteran and people's person with 6 years of military , transportation, customer service, and food industry experience. After being qualified as Master Helmsman, I mobilized US Navy Warships in and out the San Diego Canal. After acquiring extensive experience during Underway Operations, I left the military and created Powered LLC and became a Fleet Manager by partnering with Bird Rides. My time as a Fleet Manager included coaching and training drivers, resulting in significant cost savings for daily operations and revenue margins.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Venue Coordinator
LGC Hospitality Staffing
Orlando, FL
01.2022 - Current
- Demonstrate crowd control and ushering in busy environments such as concerts and festivals.
- Supervise and ensure patrons are safe when entering and exiting the premises.
- Greeting patrons and scanning tickets.
- Use initiative to resolve any conflicts in a safe and considerate manner.
- Represented LGC at community events, including basketball clinics & camps, Liberty player/alumni appearances, as well as Street Team and Brand Ambassador appearances.
- Event assignments include being responsible for the setup and break down of the event space including moving tents, tables, prizing, boxes of promotional items and supplies at event locations
- Performing data collection, interacting with fans and distributing marketing collateral and giveaway items
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Operations Specialist
US Navy
San Diego, CA
01.2018 - 01.2020
- Established daily production priorities, created workflow schedules, delegated tasks and ensured an average of 500+ annual maintenance actions were completed on-time with a focus on quality and safety.
- Used wire diagrams, signal testing and tracing to conduct root cause analysis of any faults, isolate malfunctions and conducted repairs.
- Maintained detailed logs and documentation of data for tests, procedures and maintenance performed.
- Operated radar and associated equipment on board military warships.
- Identified and maintained a display of movements of warships, aircraft, missiles, and natural objects detected by observing a radar.
- Responsible for the preparedness and well-being of assigned sailors
- Motivated and trained sailors to maximize team productivity.
- Generated reports of findings to help management with making key decisions.
- Assisted various departments with change by communicating new improvement plans and expectations.
Senior Fleet Manager
Bird Rides, Inc.
San Diego, CA
07.2020 - 07.2021
- Provided management expertise and support to the Regional Manager
- Oversaw payroll for 7 employees
- Managed inventory totalling $80,000 a month
- Ensured that office administrative assistants are performing their duties
- Ensured all personnel data and contracts are correct and up to date in our tracking software.
- Created weekly schedules for 7 employees
- Oversaw all front office operations as Fleet Manager
- Assisted in development, implementation and monitoring of daily, weekly, and monthly budge
- Responded to customer emails in a professional and prompt manner
- Performed voids, corrections on payments, and refunds on vehicles repairs
- Ensured that all staff followed proper traffic rules and regulations
- Updated and maintained records of all inventory at the facility
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Maintained accurate driver information for delivery scheduling.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
- Developed new branding initiatives and implemented uniform fleet design to increase brand exposure.
Education
High School Diploma -
De La Salle High School
Bayamon, Puerto RIco 08.2011 - 05.2015
Skills
Coaching and mentoring
Inventory management
Product development
Client account management
Active Listening
Delegation
Scheduling
Organization and Time Management
Interpersonal Communication
Relationship building
Effective leader
Timeline
Venue Coordinator
LGC Hospitality Staffing
01.2022 - Current
Senior Fleet Manager
Bird Rides, Inc.
07.2020 - 07.2021
Operations Specialist
US Navy
01.2018 - 01.2020
High School Diploma -
De La Salle High School
08.2011 - 05.2015