Jean Marcy
Baldy's Market
973 Citrus St,CA
1
Certificate
11
Years of experience
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Work History
Overnight Setup Associate
6 Months- Fixture Installation: Dismantling old fixtures, assembling new shelving, and setting up product displays.
- Store Merchandising: Unloading trucks, stocking shelves, and sourcing products according to new layout plans.
- Signage & Systems: Updating fixture signage and assisting with the configuration of store systems, such as Points of Sale (POS).
- Store Maintenance: Cleaning areas that have been remodeled and maintaining a safe shopping environment
- Customer Service
Cashier
1 Year- Processed customer transactions accurately and efficiently at point of sale.
- Handled cash register operations, ensuring proper change distribution.
- Assisted customers with inquiries and provided product recommendations.
- Maintained cleanliness and organization of checkout area for optimal customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Cashier
3 Years 10 Months- Collaborated with team members to enhance service delivery during peak hours.
- Implemented promotional displays to drive sales and attract customers' attention.
- Monitored inventory levels at checkout, reporting discrepancies as needed.
- Adapted quickly to new payment systems and procedures to improve transaction speed.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Reduced processing errors by meticulously following transaction procedures.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Associate
3 Years 6 Months- Streamlined operational workflows to enhance efficiency and reduce processing times.
- Collaborated with cross-functional teams to align project goals and deliverables.
- Analyzed data trends to inform decision-making and improve service delivery.
- Developed training materials for new hires, fostering knowledge retention and skills development.
- Implemented quality control measures to ensure compliance with industry standards.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Overnight Stocker
2 Years 7 Months- Stocked shelves efficiently to maintain organization and product availability.
- Received and processed inventory shipments accurately, ensuring timely distribution.
- Conducted regular inventory audits to identify discrepancies and optimize stock levels.
- Trained new team members on stocking procedures and safety protocols.
- Collaborated with management to improve layout for increased accessibility and customer flow.
- Assisted in maintaining a clean and safe work environment in compliance with regulations.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Education
High School Diploma
Skills
Customer service
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Customer service excellence
Reliability and punctuality
Refunds and exchanges
Payment processing
Cash register systems
Complex Problem-solving
Merchandise restocking
Cash drawer balancing
POS system operations
ID verification
Guest inquiries
Attention to detail
Inventory management
Currency counting
Order packaging
Daily reporting
Retail merchandising
Point of sale operation
Reports and documents
Liquor law compliance
Basic math
Credit card processing
Upselling techniques
Ordering and stocking
Honest and dependable
Problem-solving
Payment collection
Staff training
Certification
- food handling certification - [Oct. 26, 2027]
Timeline
Overnight Setup Associate
Walmart
12.2025 - 06.2026Read More
Cashier
Baldy's Market
06.2025 - CurrentRead More
Cashier
7-eleven
08.2021 - 06.2025Read More
Associate
Amazon
10.2017 - 04.2021Read More
Overnight Stocker
Walmart
03.2015 - 10.2017Read More
Colton High School
High School Diploma
Read More