Jean-Marie Medina
Melrose,MA
Summary
Dynamic leader with proven track record of successfully managing talent programs and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Director
Geometrics Results Inc
03.2022 - Current
- Responsible for the strategy, direction, and overall delivery of the assigned accounts
- Partnered with internal and external stakeholders to drive efficiencies with process improvements, innovative solutions, and strong relationships
- Implemented new program from VMS (vendor management system) design and launch, to supplier relationships and program processes
- Implemented engagement opportunities for the supplier population that included town halls, hot requisition calls and delivery of score cards at all levels
- Encouraged an open door policy for entire team, which led to a 10% decrease in time to fill
- Motivated the team to think creatively with their approach to requisition management
- Supported the team with a project to hire 25 experienced technical recruiters in a two month time frame
- Project was completed ahead of schedule and over hired by 5 to meet the needs of the client
- Educate stakeholders and business users on contingent labor best practices to ensure that quality talent is hired in the most effective way
- Established bi-weekly office hours for managers to come to hear from the Program team on various topics and provide an open forum for questions and information
- Increased the number of diversity suppliers on the program by 15% and the spend to those suppliers by 35
Vice President
TalentBoost Global
09.2021 - 03.2022
- Talent Acquisition Operations
- Responsible for the process and practices of the delivery organization to ensure that TalentBoost can deliver on the recruitment commitments for their clients
- Responsible for entire delivery organization, including 7 direct reports and 35 indirect reports
- Created workforce planning and engagement that included staffing levels, development, and engagement
- Within the first month of employment, increased the fulfillment rate by 180%
- Engaged with clients for creative solutions for their recruitment needs
- Implemented documentation practices for client knowledge transfer and standard operating procedures
- Encouraged and empowered team to find creative sourcing channels to ensure delivery needs have been met
Global Lead Talent Acquisition Operations
Depository Trust & Clearing Corporation
02.2019 - 09.2021
- Responsible for oversight, development and execution of global talent acquisition operations strategy
- Oversight for all onboarding, recruitment coordination, contingent workforce, governance and candidate experience for global organization
- Developed, implemented and managed a centralized operational team made up of 12 direct reports across three functions, Execution, Governance/Optimization and Contingent Workforce in multiple countries
- Directed and led all negotiations with internal stakeholders for multiple projects and initiatives
- Led the organization strategy for contingent worker alignment and compliance
- Special focus on Diversity and Inclusion goals and unconscious bias
- As Global Product Owner of Onboarding, led a cross functional agile squad to reimagining the enterprise wide onboarding program
- Reduced time to onboard from 35 days to 15 days and increased over end user satisfaction from 65% to 85% in first 6 months
- Collaborated with End User Support to develop and implement a global white glove service for first day readiness of systems
- Developed and executed a fully remote global onboarding program in response to global shutdown during COVID-19 pandemic with only a three day loss to hiring activities
- Created a centralized global coordinator function for onboarding and interview scheduling
- Improved time to schedule interviews from 4 days to 1.5 days after request
- Implemented video interview platform for on demand interviews and live interviews with an average NPS of 79 from all end users
- As part of the Talent Acquisition leadership team, rapidly designed and deployed vendor strategy for Talent Acquisition
- Including conducting RFPs, negotiating contracts, optimizing contingent vendor supply base, implementing cloud sourcing, technology platforms and recruitment tools
- Partnered with stakeholders in HR, Legal, Global Security and IT, led the strategy and implementation of recruitment and onboarding practices during Covid-19 pandemic, including pre screenings, video interviewing, an adapted background check procedure and scaled remote provisioning with only a 3 day loss of business practices
- Planned and hosted supplier summit for the organization with panel of women leaders discussing topics about Diversity in the Workplace and Emerging Technology
- Implemented an expanded use of SAP Fieldglass to include SOW Management, increasing visibility to data and establishing leverage in negotiations including adding VMS functionality to support additional countries globally
- Created the strategy, selected vendors and implemented a Direct Sourcing program that includes leveraging technology, curation of talent to feed full time and contingent positions by leveraging brand recognition and paved the way for talent digitization
- Was the Talent Acquisition lead and partnered with HR Technology to implement Oracle Recruiting Cloud from legacy Taleo, with no impact to daily business
- Renegotiating supplier contracts to standardize across regions as well as Integrated Services Procurement into VMS solution for SOW management, increasing visibility to data and establishing leverage in negotiations including adding VMS functionality to support additional countries globally
- Named a Staffing Industry Analysts Game Changer for Contingent Workforce Leaders
Associate Director, Contingent Workforce Program
Depository Trust & Clearing Corporation
04.2018 - 02.2019
- Responsible for the Contingent Worker strategy for global organization
- Oversight of MSP and VMS relationships; as well as internal relationships to ensure performance and needs of the organization are being met
- Established Global Contingent Worker Policy, Manager Rules of Engagement, Vendor Review Policy and procedures for daily management of contingent workers at DTCC
- Established an audit procedure for contractor access; resulted in discovery of ~200 contractors who were active but not working
- Mitigated risk by partnering with Global Security on contractor background check practices and implemented checks to ensure that consultants do not start without clearance
- Developed a program to curate talent pools by partnering with vendors who brought trained Veterans into a boot camp for development
- First cohort had 100% retention
- Managed and conducted global Vendor Reviews for MSA partners; established action plans and regulatory required follow up
- Provided guidance and developed relationships on a daily basis with business users on best practices
Senior Program Manager
Pontoon
07.2017 - 04.2018
- Located on the customer’s premises, responsible for operational oversight of the Program team and the client relationship
- Ensures that performance meets or exceeds expectations and drive the strategic development of the account
- Managed a program with a book of business of $40M in contingent labor spend in the US and UK and tracking over 1500 resources with four direct reports
- Resolved delivery issues and stabilized new program within 90 days
- Reduced TTF from over 20 days to 13 days
- Established a clear and concise customer service mindset with program team, that built trust and accountability with tough to please end users
- Worked with client taskforce to streamline onboarding of contingent workers
- Reduced onboarding time from an average high of 15 days to around 6.5 days
- Developed relationships with senior business leaders to help drive adoption and push issue resolution
- Saved $2.5M in spend from leaving program scope and into SOW by partnering with Corporate Procurement to properly classify workers
- Partnered with the client to perform a Voice of the Customer Survey three months after go live, held a targeted focus group and then developed key action items, to strengthen the program
- Delivered weekly, monthly and quarterly reporting and analytics
- Presented QBRs to leadership and client stakeholders.
Program Manager
Pontoon
05.2016 - 06.2017
- Managed a program with a book of business of $25M in spend in the United States and Canada and two direct reports (one remote)
- Successfully implemented a technology solution for interview scheduling that reduced work time of program team by 75% and improved interview attendance by 20%
- Managed the implementation of new lines of business with no impact to business as usual
- Optimized the supply base by reducing from 32 suppliers to 13 core suppliers
- This change decreased our time to fill requests from 22 days to 11 days
- Increased supplier engagement by holding Year in Review Meetings and Onsite Supplier Summit
- Developed a reporting suite for stakeholders to help provide thoughtful analytics for program growth
- Coordinated, developed and delivered quarterly business reviews, utilizing PowerPoint and Excel for analysis and visualization
- Enhanced supplier scorecards, KPIs and SLAs to ensure that program is running in an optimal status
- Collaborated with Program Optimization team on a data validation project with over 6,000 lines of data, completed the project efficiently and set up a process for future validations to run automatically
- Created an automated operational ownership time matrix spreadsheet to update information from over 20 programs to determine the time spent per program task.
Program Manager
Volt Consulting Group
09.2013 - 05.2016
- Managed program with a book of business of over $40M in spend, with a vendor list of 40 suppliers and a direct report
- Successfully upgraded VMS technology to Fieldglass
- Designed, tested and implemented Fieldglass
- Managed the data transfer of over 600 existing staff into Fieldglass with no errors or missed resources
- Established trust with client and vendor teams to push fulfillment and expand business footprint
- Implemented process changes that increased vendor performance by 20%
- Created a supplier development program to increase performance and participation
- Mentored diversity firms on best practices and client nuances
- Provided impactful analytics to the stakeholders, utilizing Excel and Tableau for visualizations
- Developed and maintained standard and nonstandard reporting for client needs
- Planned and hosted annual supplier forum with over 100 vendor participants
- Updated, created and maintained Standard Operating Procedures to run an efficient program
- Educated managers and vendors on process and tool usability
- Expanded scope of program to include all lines of business within client
- Successfully launched expansion of program with no interruption to client daily business
- Mentored and developed onsite Relationship Manager
Education
Bachelor of Science - Business Administration: Management Information Systems
Southern New Hampshire University
Hooksett, NH05.2022
Skills
- Strategic Leadership
- Policy and Procedure Improvement
- Operational Oversight
- Compliance Management
- Vendor Engagement
- Contract Negotiation
- Financial Management
- Analytical and Critical Thinking
- Solution Design
- Executive Presentations
Certification
Certified Contingent Staffing Professional, Staffing Industry Analysts - September 2022
Timeline
Program Director
Geometrics Results Inc
03.2022 - Current
Vice President
TalentBoost Global
09.2021 - 03.2022
Global Lead Talent Acquisition Operations
Depository Trust & Clearing Corporation
02.2019 - 09.2021
Associate Director, Contingent Workforce Program
Depository Trust & Clearing Corporation
04.2018 - 02.2019
Senior Program Manager
Pontoon
07.2017 - 04.2018
Program Manager
Pontoon
05.2016 - 06.2017
Program Manager
Volt Consulting Group
09.2013 - 05.2016
Bachelor of Science - Business Administration: Management Information Systems
Southern New Hampshire University
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