Jean-Marie St-Juste
Orlando,FL
Summary
Results-driven customer service professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Security Officer
Transportation Security Administration
Orlando, Florida
01.2018 - Current
- Providing input to supervisors and managers concerning a variety of human resources matters including, but not limited to, employee performance, promotions, reassignments, awards.
- Implementing security screening procedures in accordance with TSA objectives and directives.
- Assisting with investigations of incidents, and preparing incident reports or other documents that convey required information.
- Responding to breaches of security and emergency situations.
- Training team members, monitoring and reporting on the status and progress of work, and representing the team in communications with the supervisor or manager for the purpose of obtaining resources.
Motor Coach Operator
Holland America/Princess Alaska-Yukon (HAP)
Anchorage, AK
06.2022 - 08.2022
- Operated motor coaches safely during scenic tours, ensuring passenger comfort and satisfaction.
- Conducted pre-trip inspections to maintain vehicle safety and reliability standards.
- Navigated diverse routes efficiently, adapting to changing weather and road conditions.
- Assisted passengers with boarding, luggage handling, and addressed inquiries promptly.
Motorcoach Operator
Mears Destination Services
Orlando, FL
01.2022 - 06.2022
- Operated motor coaches safely, ensuring passenger comfort and adherence to scheduled routes.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Provided exceptional customer service, addressing passenger inquiries and concerns effectively.
- Collaborated with dispatchers to optimize route efficiency and minimize delays.
- Operated buses safely, adhering to transportation regulations and schedules.
- Conducted pre-trip inspections, ensuring vehicle readiness and compliance with safety standards.
- Assisted passengers with boarding and disembarking, providing excellent customer service.
- Managed route navigation using GPS systems, optimizing travel efficiency and time management.
Casual Mail Handler
United States Postal Service
Miami Gardens, FL
11.2017 - 01.2018
- Routed incoming mail for accurate distribution with correct use of boxes and pigeonholes.
- Kept mail on-track with efficiently loading and unloading of mail trucks.
- Culled and sorted sacks of mail using conveyor systems.
- Bundled and labeled sorted mail for transportation to designated locations.
Waiter
Linden Art Studios
Cambria Heights, New York (NY)
07.2015 - 07.2017
- Provided guest checks and processed payments for cash and credit transactions.
- Followed industry standards for food handling safety and sanitation.
- Bussed tables and replenished condiments and place settings during high-volume shifts.
- Memorized permanent menu offerings and ingredients, seasonal fare, and daily specials.
Education
High School Diploma - undefined
William H. Turner Technical Arts High School
Miami, FL06.2017
Skills
- Executed advanced analytical techniques to resolve intricate challenges
- Cultivated effective communication strategies to enhance team collaboration
- Assisted in managing multiple tasks simultaneously to support team objectives Collaborated with colleagues to prioritize workload and meet deadlines Contributed to project completion by maintaining focus on key deliverables
- Optimized scheduling and prioritization of tasks to enhance productivity
- Managed comprehensive recordkeeping systems to ensure data accuracy and compliance
- Streamlined task prioritization to enhance workflow efficiency
- Facilitated support for individual personal needs and requirements
- Led emergency response initiatives to ensure swift action during critical incidents
Certification
CDL Class B with Passenger Endorsement
Timeline
Motor Coach Operator
Holland America/Princess Alaska-Yukon (HAP)
06.2022 - 08.2022
Motorcoach Operator
Mears Destination Services
01.2022 - 06.2022
Lead Security Officer
Transportation Security Administration
01.2018 - Current
Casual Mail Handler
United States Postal Service
11.2017 - 01.2018
Waiter
Linden Art Studios
07.2015 - 07.2017
High School Diploma - undefined
William H. Turner Technical Arts High School