Jean Marsden
Holland Patent,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bus Driver -Trainer
Holland Patent Central School District
02.2013 - Current
- Conducted new hire training on multiple routes with preferred work methods and safety.
- Identified driver training needs to make recommendations to manager.
- Tracked daily driver logs to comply with regulatory standards.
- Evaluated performance of assigned personnel and provided corrective actions of trainees during simulator training.
- Developed and implemented training materials and course updates.
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
Store Manager District Trainer
Stewart's Shops
10.2009 - 10.2013
- Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service..
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in assessment,goal setting,action planning,and implementation
- Drove sales and planned promotional and local store marketing activities.
- Supervised and effectively trained employees to decrease process lags and boost productivity.
- Opened and closed store 6 days per week.
Shift Supervisor Nice &Easy
Nice & Easy Gas Station
10.2009 - 03.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Cultivated professional working relationships with peers and supervisors.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Education
GED -
New York State Education Department
Albany, NY03.2000
Skills
- Operational Efficiency
- Accounting Records
- Strategic Decision-Making
- Cash Management
- Customer Satisfaction
- Cash Register Operations
- Inventory Management
- Store Oversight
- Manager Coaching and Training
- Employee Training
- Performance Monitoring and Evaluation
- Compliance Requirements
- Credit Card Transaction Processing
- Customer Interaction
- Sales Transactions
- Bank Deposits
- Store Leadership
- Safety and Security Enforcement
- Daily Schedule Creation
- Manage Operations
Certification
DEFAS - Rome Accounting, Business Finance
Mohawk Valley Community College - Accounting and Bookkeeping
Utica - Rome Educational Center Mortgage Finance
PTSI Safety Institute, Inc - Article 19A Certified Examiner
Oneida - Jefferson - Lewis - Hamilton Board of Cooperative Educational Services - Drug & Alcohol Reasonable Suspicion training
Timeline
Bus Driver -Trainer
Holland Patent Central School District
02.2013 - Current
Store Manager District Trainer
Stewart's Shops
10.2009 - 10.2013
Shift Supervisor Nice &Easy
Nice & Easy Gas Station
10.2009 - 03.2013
GED -
New York State Education Department
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