Jean Marsden
Holland Patent,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bus Driver -Trainer
Holland Patent Central School District
9601 Main Street, Holland Patent, NY 13354
02.2013 - Current
- Conducted new hire training on multiple routes with preferred work methods and safety.
- Identified driver training needs to make recommendations to manager.
- Tracked daily driver logs to comply with regulatory standards.
- Evaluated performance of assigned personnel and provided corrective actions of trainees during simulator training.
- Developed and implemented training materials and course updates.
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
Store Manager District Trainer
Stewart's Shops
Northern District, Upstate, NY
10.2009 - 10.2013
- Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service..
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in assessment,goal setting,action planning,and implementation
- Drove sales and planned promotional and local store marketing activities.
- Supervised and effectively trained employees to decrease process lags and boost productivity.
- Opened and closed store 6 days per week.
Shift Supervisor Nice &Easy
Nice & Easy Gas Station
8035 NY-12 Barneveld, NY 13304
10.2009 - 03.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Cultivated professional working relationships with peers and supervisors.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Education
GED -
New York State Education Department
Albany, NY03.2000
Skills
- Operational Efficiency
- Accounting Records
- Strategic Decision-Making
- Cash Management
- Customer Satisfaction
- Cash Register Operations
- Inventory Management
- Store Oversight
- Manager Coaching and Training
- Employee Training
- Performance Monitoring and Evaluation
- Compliance Requirements
- Credit Card Transaction Processing
- Customer Interaction
- Sales Transactions
- Bank Deposits
- Store Leadership
- Safety and Security Enforcement
- Daily Schedule Creation
- Manage Operations
Certification
DEFAS - Rome Accounting, Business Finance
Mohawk Valley Community College - Accounting and Bookkeeping
Utica - Rome Educational Center Mortgage Finance
PTSI Safety Institute, Inc - Article 19A Certified Examiner
Oneida - Jefferson - Lewis - Hamilton Board of Cooperative Educational Services - Drug & Alcohol Reasonable Suspicion training
Timeline
Bus Driver -Trainer
Holland Patent Central School District
02.2013 - Current
Store Manager District Trainer
Stewart's Shops
10.2009 - 10.2013
Shift Supervisor Nice &Easy
Nice & Easy Gas Station
10.2009 - 03.2013
GED -
New York State Education Department