Jean Martocci
Conway,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Customer Service
Amazon
Middletown, CT
03.2017 - 02.2021
- Work from Home
- Demonstrate ownership to resolve challenging customer issues, escalating when necessary.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Business Owner
Jean's Home Daycare
Middletown, CT
12.2014 - 09.2019
- Communicated with parents about daily activities and any concerning behaviors.
- Balanced schedules to promote optimal rest, play and educational periods.
- Secured indoor and outdoor premises to protect children.
- Observed behavioral issues to alert parents or guardians.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
Food Service Director
Gardenside Terrace
Rocky Hill, CT
11.2009 - 07.2011
- Developed and rolled out new policies
- Partnered successfully with departments, clients to produce positive outcome.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Oversaw food preparation, production and presentation according to quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Food Service Director
Compass Group USA
Newtown, Woodbridge And North Haven, CT
05.1999 - 06.2007
- Developed and implemented food service policies and procedures.
- Organized training sessions for staff members on food safety regulations.
- Supervised the daily operations of the kitchen, cafeteria, and catering services.
- Monitored inventory levels to ensure that adequate supplies were available at all times.
- Created budgets for each department based on projected expenses and revenues.
- Ensured compliance with local health codes and other applicable regulations.
- Conducted regular inspections of kitchen equipment to maintain a safe work environment.
- Scheduled staff shifts and managed payroll records for hourly employees.
- Maintained accurate records of sales, labor costs, food costs, and waste management data.
Education
Some College (No Degree) - Dietary Services Manager
Middlesex Community College - Middletown
Middletown, CT05-1997
Skills
- Understanding Customer Needs
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Data Entry and Maintenance
- Call Documentation
- Upbeat and Positive Personality
- Policies and Procedures
- Responding to Difficult Customers
- Order and Refund Processing
Timeline
Customer Service
Amazon
03.2017 - 02.2021
Business Owner
Jean's Home Daycare
12.2014 - 09.2019
Food Service Director
Gardenside Terrace
11.2009 - 07.2011
Food Service Director
Compass Group USA
05.1999 - 06.2007
Some College (No Degree) - Dietary Services Manager
Middlesex Community College - Middletown