Jean Matias Garcia
Quantico,VA
Summary
Results-driven Management Specialist with a strong foundation in operations management, problem-solving, and effective communication. Proven ability to lead cross-functional teams and mentor junior staff, enhancing organizational efficiency and team capabilities.
Overview
6
6
years of professional experience
Work History
Signature Management Specialist
United States Marine Corps
01.2025 - Current
- Led cross-functional teams to enhance operational efficiency and improve process workflows.
- Developed and implemented strategic plans to optimize resource allocation within the organization.
- Mentored junior staff, fostering professional development and enhancing team capabilities.
- Analyzed program performance metrics to identify areas for improvement and drive policy changes.
Network Operations Center Chief
United States Marine Corps
12.2023 - 12.2024
- Supervised network operations ensuring optimal performance and system reliability.
- Implemented incident management procedures to enhance response times and service quality.
- Trained and mentored junior staff on monitoring protocols and troubleshooting techniques.
- Coordinated with cross-functional teams to resolve network issues efficiently.
Information System Security Officer
United States Marine Corps
11.2022 - 11.2023
- Conducted risk assessments to identify vulnerabilities in information systems
- Developed and implemented security policies and procedures for data protection
- Monitored security incidents and responded to threats in real-time
- Collaborated with IT teams to ensure compliance with industry standards
Help Desk Support Specialist
United States Marine Corps
10.2020 - 10.2022
- Provided technical support for hardware and software issues across various operating systems.
- Diagnosed and resolved user-reported problems via phone, email, and in-person interactions.
- Assisted in maintaining documentation of support requests and resolutions to enhance knowledge base.
- Collaborated with IT teams to implement new software solutions and upgrades effectively.
Education
High School Diploma -
Goodfellow AFB
San Angelo, TXHigh School Diploma -
Saint Francis School
Carolina. Puerto Rico05-2020
SharePoint Administrator -
SharePoint Administrator Course
Camp Pendleton, CASkills
- Operations management
- Business analysis
- Organizational development
- Human resources management
- Customer relations
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Effective communication
Accomplishments
Earned two Navy and Marine Corps achievement medals for taking the lead on setting up the new Marine Corps Information and Operations Center where crucial Marine Corps units would conduct real life operations to gather information for US Pacific Command operations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Signature Management Specialist
United States Marine Corps
01.2025 - Current
Network Operations Center Chief
United States Marine Corps
12.2023 - 12.2024
Information System Security Officer
United States Marine Corps
11.2022 - 11.2023
Help Desk Support Specialist
United States Marine Corps
10.2020 - 10.2022
High School Diploma -
Goodfellow AFB
High School Diploma -
Saint Francis School
SharePoint Administrator -
SharePoint Administrator Course