Jean McGuire
Woodbury,MN
Summary
Innovative Chef known for high productivity and efficiency in task completion. Skilled in menu development, inventory management, and culinary arts. Excel in time management, teamwork, and adaptability, ensuring smooth kitchen operations and exceptional dining experiences.
Passionate, spirited and classically trained culinary professional, skilled in building relationships and developing high-performing teams. Leader in delivery of excellent customer service. Equipped to apply restaurant operational experience to grow world-class organizations. Dedicated to food safety, customer service best practices and quality food service.
Has a deep love for the original AGA Cooker. Is interested in working in the industry remotely with occasional travel as needed to increase sales and knowledge of AGA’s beautiful products.
Overview
28
28
years of professional experience
Work History
Chef
Amira Choice
Roseville, Minnesota
10.2021 - Current
- Prepared workstations with ingredients and tools to increase efficiency.
- Trained kitchen workers on culinary techniques.
- Distributed food to service staff for prompt delivery to customers.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Operating ovens and setting temperatures as required by the recipe.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Blended ingredients and mixed dough, following recipes.
- Assisting in developing new recipes for bakery products.
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
- Evaluated raw ingredients and baked goods, assessing for quality control purposes.
- Rolled and kneaded dough in preparation for cutting and shaping.
- Following food safety guidelines when storing ingredients and finished products.
- Preparing icings and frostings for cakes or cookies.
- Monitored color of baking items to raise or lower temperature or remove from oven.
- Maintained safe and sanitary area by checking food products' temperature and freshness.
- Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
- Oversaw baking and cooking training to assist new staff members in professional development.
- Mentored baking staff in proper techniques and bakery procedures.
- Checking the quality of raw materials used in production processes.
- Performing daily maintenance checks on bakery equipment such as mixers or ovens.
- Checked dough for proper consistency, adding more flour if needed.
- Maintaining records of stock levels of ingredients used in production.
- Responding promptly to customer requests or complaints about product quality.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Set ovens to appropriate temperatures to pre-heat.
- Decorating finished products with icing, sprinkles, and other decorations.
- Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
- Inspected baking equipment in accordance with cleanliness and safety standards.
- Observed color of baked products to adjust oven temperatures, humidity or conveyor speeds.
- Finished baked goods with glazes, icings and other toppings.
- Mixing dough and other ingredients to create batters for cakes, pastries, breads, and other baked goods.
- Measured and weighed ingredients to prepare dough for recipes.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Maintained atmosphere of enthusiastic customer awareness with emphasis on fast customer service.
- Cut and shaped dough for rolls, bread and various pastries.
- Designed appealing product displays to maintain unique presentation.
- Created new recipes using available ingredients and for special occasions.
- Inspected all bakery products and removed any found to possess defects.
- Combined ingredients by hand and with electric mixing equipment.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Rolling out dough, shaping it into loaves or rolls, and arranging them in pans ready for baking.
- Cleaning baking trays and equipment after use to maintain hygiene standards.
- Adapted measurements to meet quantity of bakery items being prepared.
- Baked fresh bread and pastries for cafes and restaurants.
- Inspected products for quality assurance before display.
- Monitored cooking completion times for efficient use of ovens and other equipment.
- Created attractive dessert trays for catering events.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Storing finished products correctly to preserve freshness.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Organized store by returning merchandise to proper areas and restocked displays.
- Monitoring baked items during their cooking time to ensure they are cooked through without burning.
- Adhering to health and safety regulations while working around hot ovens or machinery.
- Weighing out ingredients accurately according to recipes.
- Coordinated supplies, placed orders and managed stock on hand for bakery.
- Generated turn movement and maintained monthly inventory to control product and ingredient spoilage.
- Ensuring that all kitchen areas are kept clean and hygienic at all times.
- Met with customers to discuss needed bakery items and take orders.
- Troubleshooting any problems that may arise during the baking process.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Achieved cost-savings by developing functional solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Identified needs of customers promptly and efficiently.
AGA Cookers Midwest Distributor
AGA Rayburn (Telford-Shropshire, England)
Minneapolis, Minnesota
01.1999 - 10.2002
- Conducted regular training sessions for sales staff on products knowledge and selling techniques.
- Organized promotional events such as trade shows, conferences, seminars to promote products.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
- Created and implemented strategies for increasing sales of products in the assigned region.
- Ensured compliance with safety regulations while handling hazardous materials during distribution process.
- Developed relationships with retail partners to expand product reach.
- Reviewed lists of station drops, dealers or customers, loading trucks with appropriate deliverables.
- Resolved customer inquiries regarding product features, pricing, availability, and order status updates.
- Ensured compliance with all regulatory requirements for product distribution.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Identified prospective customers by using business directories and following leads from existing clients.
- Maintained relationships with key customers in territory by facilitating ongoing product training and support.
- Trained new employees on distribution processes and company protocols.
- Addressed customer inquiries and resolved issues related to distribution.
- Resolved customers' complaints regarding products or services.
- Established and maintained relationships with key customers.
- Assessed performance metrics to identify areas for distribution improvement.
- Organized merchandise and sales promotion displays to attract customers.
- Participated in regular meetings and conference calls with professionals to discuss performance and budget.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Collected money, provided change and recorded transactions on receipts.
- Determined market entry strategies for new regions and existing product portfolios.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Supplied wide range of customers with key products in alignment with specified amounts and schedules.
- Identified new opportunities and clients to expand business activities.
- Implemented tracking systems for shipments to improve delivery accuracy.
- Prepared reports on distribution operations for senior management review.
- Maintained accurate records of customer orders, invoices, product availability, and delivery schedules.
- Informed regular customers of new products or services and price changes.
- Developed and managed relationships with existing customers to ensure customer satisfaction.
- Monitored product storage conditions to maintain quality standards.
- Traveled assigned sales territories and met with potential clients to discuss business opportunities.
- Provided technical support to customers regarding installation and use of company's products and services .
- Processed orders accurately while adhering to company policies and procedures.
- Developed contingency plans for distribution during peak seasons.
- Conducted regular inventory audits to prevent stock discrepancies.
- Kept accurate logs of all deliveries and trips.
- Contacted customers prior to delivery to coordinate delivery times.
- Monitored stock levels and placed orders with suppliers as needed.
- Negotiated contracts with vendors for cost reduction initiatives while ensuring quality standards are met.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Participated in trade shows to promote products and expand distribution networks.
- Coordinated delivery schedules to optimize distribution efficiency.
- Assessed customer feedbacks about products and services to improve customer service experience.
- Implemented effective inventory control systems to reduce wastage and optimize storage space utilization.
- Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
- Cold-called prospective customers to provide details on company services or products.
- Managed inventory levels to ensure timely distribution of products.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recorded deliveries and daily sales transactions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Performed detailed training with intense cooking demonstrations (one on one and full group).
- Organized a team of Installers in the Midwest Region of the United States and trained them with a team of technicians from the foundry in England.
- Performed training sessions for installers in the states and overseas.
- Kept regular contact and training sessions with each dealer.
- Made bi-annual appearances for dealer customer cooking demonstrations.
AGA Dealer
North Star Kitchens, LLC
Minneapolis, Minnesota
01.1997 - 01.1999
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed accounts for payments received or approved credit arrangements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Recruited and trained new employees to meet job requirements.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Conducted training and offered staff development opportunities to decrease process lags.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Proposed or approved modifications to project plans.
- Developed and implemented strategies for providing excellent customer service experience.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Led team engagement to assist cross-functional departments and achieve goals.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Monitored staff performance to ensure adherence to customer service standards.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Monitored phone calls to provide feedback and coaching.
- Developed policies and procedures related to customer service operations.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Organized client contracts, records, and reports to strengthen traceability.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Conducted research and reviewed findings to solve customer issues.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Performed cooking demonstrations on demand.
- Scheduled bi-annual group demonstrations for groups of 20 or more.
- Managed all sales interest.
- Trained and educated customers in their homes with their new AGA Cooker.
Education
Food Manager‘s Certification - Culinary
Mirabella Management
ServSafe04-2021
AGA Installation Certification Recognition - Installation
AGA Installation Training
AGA Rayburn Foundry01-2001
High School Diploma -
Christ‘s Household of Faith High School
Saint Paul, MN05-1994
Skills
- Great customer service
- Attention to detail
Timeline
Chef
Amira Choice
10.2021 - Current
AGA Cookers Midwest Distributor
AGA Rayburn (Telford-Shropshire, England)
01.1999 - 10.2002
AGA Dealer
North Star Kitchens, LLC
01.1997 - 01.1999
Food Manager‘s Certification - Culinary
Mirabella Management
AGA Installation Certification Recognition - Installation
AGA Installation Training
High School Diploma -
Christ‘s Household of Faith High School