Jean McKee
Business Executive
Mesa,AZ
Summary
Professional leader with executive experience ready to drive impactful change. Proven track record of leading organizations to growth and success through strategic planning and innovative problem-solving. Successfully managed diverse teams, driving operational efficiency, and fostering collaborative environments. Demonstrated excellence in financial oversight and stakeholder engagement.
Expertise in translating customer requirements into actionable plans, determining project scope, defining roadmaps, and effectively communicating expectations to engineering teams. Adept at managing the entire project lifecycle, utilizing deep knowledge in business and technical analysis, quality control models, user acceptance testing, and comprehensive project documentation. Known for strong leadership, organizational, interpersonal, and communication skills, with a focus on building relationships, solving complex problems, and ensuring project success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Vice President, Data Operations
Target RWE
04.2023 - 04.2025
- Clinical research management including budgeting and contract negotiations. Negotiated contracts with Academic Institutions and Community Centers
- Plan, direct, coordinate, and oversee operations activities in the organization, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization.
- Created an operational process to provide expedited data analysis to support business development activities.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity
- Managed daily and weekly communication via email and calls for over 25 academic and community centers
- Managed reporting of KPI's to stakeholders
Executive Director | Senior Director
Symphony Health
06.2018 - 04.2023
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization. Lead the execution of key business operations and contribute significantly to generating approx. $185 million yearly revenue.
- Led two managers and twenty-five employees to ensure delivery of superior client services.
- Developed, implemented, and revised strategies for building, leading, and retaining employees.
- Supervised staff members by providing orientation, training, support, and strategic direction.
- Cultivated strong relationships with onshore as well as offshore teams in India; enhance and maintain communication flow to reduce knowledge and process gaps.
- Managed and guide team of fifty offshore data scientists and analysts.
- Proactively identified and resolved service issues for 200+ clients in coordination with key stakeholders.
- Met and exceeded client’s expectations by overseeing operations. Conducted audits to ensure project deliverables comply with consistency, quality, and trends.
- Partnered with VP of Client Analytics to create a Privacy department for the entire company; developed and implemented privacy controls across multiple business units.
- Ensured data operations and the science team had no low performers by implementing internal benchmarks and goals for staff and ensuring accountability with weekly team meetings and monthly one-on-ones.
- Established a best-in-class onboarding and mentoring program for interns/recent graduates; the program was implemented across parent company.
- Maximized quarterly revenue collection and helped stabilize cash flow by formulating a new SOP that increased visibility for senior executives on time, at-risk, and late deliveries before quarter end.
- Led team in outperforming productivity and agile response targets by optimizing workload balancing tools to right-size assignments and aligning projects with individual employee strengths.
- Expanded institutional knowledge and reduced onboarding time by implementing effective training and professional development support programs.
- Defined metrics to track training progress and ensure accomplishment of KPIs.
Director
Symphony Health
12.2015 - 05.2018
- Led a team six subject matter experts to develop client deliverables and reports.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Supported technical teams with gathering requirements, designing, testing, developing, and deploying software solutions to scale business operations.
- Creates and oversaw the execution of user acceptance tests to ensure product’s conformance with requirements.
- Performed and communicated client impact analysis needed for business development.
- Developed and implemented analytics tools for client-specific metrics, financial performance, and site performance management tracking.
- Enhanced production methods and improved employee motivation to maximize team productivity. Streamlined operations efficiencies, designing company-wide analytics tool for client-specific metrics, financial performance, and site performance management tracking.
- Created and facilitated new-hire onboarding training for one hundred Offshore employees.
Senior Operations Manager
Symphony Health
03.2007 - 11.2015
- Led internal SME team by providing direct leadership, strategic assistance, and training on products and applications.
- Directed cross-training efforts, balanced team workloads, and supervised teams to identify and implement process improvements.
- Defined metrics to track training progress and ensure accomplishment of KPIs.
- Successfully completed the offshoring of core business operations; moved offshore operations to a new vendor as well as designed and executed training plans of offshore employees.
- Cultivated high-performing team contributed 75% of double-digit revenue growth over three years.
- Implemented analytical systems to process inputs, assess data accuracy, and draw research conclusions that achieved data quality targets.
- Achieved 99.9% accuracy and on-time delivery of data projects by collaborating with account management team on design and implementation of new end-to-end SOP that streamlined submission of technical specifications and cadence expectations.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
Education
Masters Business Administration -
University of Phoenix
Phoenix, AZ02-2025
Bachelor of Science - Nutrition in Business
Arizona State University
Tempe, AZ05-1997
Skills
- Project Life Cycle Management
- Team Training & Development
- System/Data Integration
- Contract and Budget Vendor/Client Negotiations
- Process/Procedures Development
- Operations Oversight/Leadership
- Data Privacy
- Operations Management
- Human Resources Management
- Cost savings and reduction
- Business analysis
- Compliance management
- Cross-Functional Teamwork and Collaboration
- Excellent Verbal and Written Communication
Certification
- Data Privacy – DataHub (formerly Mirador)
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) | MSTR | TOAD | SQL | JIRA | SharePoint | Visio | TSO | SAS | JCL | QMF | Oracle | DB2 Environments
Timeline
Vice President, Data Operations
Target RWE
04.2023 - 04.2025
Executive Director | Senior Director
Symphony Health
06.2018 - 04.2023
Director
Symphony Health
12.2015 - 05.2018
Senior Operations Manager
Symphony Health
03.2007 - 11.2015
Masters Business Administration -
University of Phoenix
Bachelor of Science - Nutrition in Business
Arizona State University
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