Jean Mesa
Belleville,NJ
Summary
Dynamic Technical Account Manager with extensive expertise in retail media and data analytics. Renowned for technical acumen and the ability to deliver customized ad-tech solutions that enhance campaign performance and ROI. Exceptional problem-solving skills and adept at simplifying complex technical issues to facilitate effective cross-team collaboration. Strong communicator, proficient in both written and verbal interactions. Agile and adaptable, with a consistent focus on professional growth and excellence. Committed to leveraging deep industry knowledge to drive innovation and deliver high-value outcomes in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Technical Account Manager 2, Retail Media
Criteo
04.2024 - Current
- Collaborated with partner success managers to achieve seamless product integration, enhancing customer satisfaction by 30%.
- Manage ad-serving integration, managing product feeds to ensure data accuracy, sufficiency, and successful integration.
- Developed, tested, and launched new ad placements on client platforms, achieving seamless delivery of sponsored ads.
- Collaborate with client technical teams and maintain effective communication with internal and external stakeholders.
- Responsible for ongoing maintenance of integration health, proactively identifying and implementing enhancements and improvements.
- Coordinate closely with R&D and product teams to stay informed on current offerings and upcoming releases, facilitating growth and innovation for clients.
- Managed and expanded most active mid-tier accounts to elevate them to top-tier status.
- Facilitated onboarding and training process for new team members, ensuring smooth and efficient ramp-up.
Technical Account Manager 1, Retail Media
Criteo
12.2021 - 04.2024
- Design, test, and deploy new ad placements on client platforms ensuring seamless delivery of sponsored content.
- Collaborate with client technical teams and sustain effective communication with internal and external business stakeholders.
- Oversee client integration, manage client catalogs to ensure successful integration.
- Collaborate closely with R&D and product teams to stay informed on current offerings and upcoming releases, driving client growth and innovation.
- Administer continuous maintenance of integration health, proactively identifying and executing enhancements and improvements.
- Managed and expanded three top-tier accounts within portfolio of six, driving significant growth and enhancing client satisfaction.
Business Solutions Analyst
NTHRIVE-ADREIMA
08.2017 - 05.2020
- Conducted stakeholder meetings to collect project-specific requirements.
- Utilized SQL and Power BI and/or SSRS for data extraction and model presentations.
- Enhanced business processes by analyzing and implementing effective solutions, resulting in 10% increase in system efficiency and productivity.
- Optimized workflow efficiency by identifying bottlenecks and recommending strategic changes to management.
- Created and oversaw project plans, while regularly updating management on progress.
- Diagnosed and addressed issues in existing SQL reports or SSIS dashboards.
Product Support Specialist
NTHRIVE-ADREIMA
10.2015 - 08.2017
- Enhanced customer satisfaction by providing timely and accurate product support.
- Coordinated with development and engineering teams to analyze performance and drive product enhancements.
- Resolved technical issues for clients through effective troubleshooting and problem-solving techniques.
- Led system migration projects to ensure smooth transitions.
- Created and maintained documentation for resolution processes and procedures to enhance future technical support efforts.
- Proactively acquired new skills, enhancing productivity by 30%.
Education
No Degree - Electrical Engineering
DeVry University
Paramus, NJSkills
- Project and System Migration Management: Proficient in overseeing project timelines, managing stakeholder requirements, facilitating system migrations, ensuring successful implementations with minimal disruption
- Technical Troubleshooting and Problem Solving: Experienced in diagnosing and resolving issues with SQL reports, SSIS dashboards, and software products, enhancing system performance and user satisfaction
- Stakeholder and Team Collaboration: Skilled in collaborating with customers, end users, internal teams, engineering, and development teams to gather requirements, deliver solutions, and support end-user services
- Leadership in Technical Environments: Demonstrated ability to lead diverse projects, including system migrations and major integrations, ensuring effective execution and stakeholder satisfaction
- Data Analysis and Reporting: Proficient in extracting data and creating impactful presentations using SQL, PowerBI, and SSRS, driving data-driven decision making
- Software and Technology Integration: Experienced in integrating and leveraging new technologies such as MS PowerBI to optimize project outcomes and enhance operational capabilities
- Documentation: Strong ability to create, maintain, and optimize detailed documentation for repair processes and technical support procedures
- Problem Solving: Expertise in identifying, troubleshooting, and resolving technical issues, continually improving processes and outcomes
- Client Relationship Management: Proficient in building and sustaining strong client relationships, ensuring client satisfaction and loyalty
- Strategic Planning and Execution: Adept at developing and implementing strategic plans to achieve business objectives and drive success
Timeline
Technical Account Manager 2, Retail Media
Criteo
04.2024 - Current
Technical Account Manager 1, Retail Media
Criteo
12.2021 - 04.2024
Business Solutions Analyst
NTHRIVE-ADREIMA
08.2017 - 05.2020
Product Support Specialist
NTHRIVE-ADREIMA
10.2015 - 08.2017
No Degree - Electrical Engineering
DeVry University