Summary
Quote
Overview
Skills
Work History
Education
Certification
Languages
Software
Accomplishments
Work Preference
Work Availability
Timeline
Interests
Websites
9d
Jean Michael F.

Jean Michael F.

Orlando

Summary

Detail-oriented Junior Software Engineer with a Bachelor’s degree in Computing Technology & Software Development. Experienced in building responsive web applications using modern technologies such as TypeScript, Astro, SCSS, and Git. Skilled in full-stack development, Agile methodologies, cloud infrastructure, and API integrations. Passionate about delivering clean, maintainable, and scalable code in collaborative environments.

Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Overview

9
9
years of professional experience
3
3

Certifications

9
9
years of post-secondary education

Skills

  • Software development expertise
  • Proficient in Java, Python, SQL, C, C
  • Proficient in data structures and algorithms
  • SDLC management
  • Relational database design
  • Cloud management
  • Kubernetes management
  • Cloud infrastructure management
  • Version control using GitHub
  • Technical support expertise
  • Apple product troubleshooting
  • Skilled in adapting to emerging technologies
  • IT infrastructure maintenance
  • Data analysis expertise
  • Microsoft Excel: Pivot tables and data analysis
  • Risk assessment and prevention
  • Pattern recognition in data
  • Fraud prevention tools expertise

Work History

Technical Support Specialist

Conduent (Apple)
11.2023 - Current
  • Assisted customers with Apple products (iPhone, iPad, iPod), troubleshooting and providing personalized training.
  • Ensured seamless user experience by resolving technical issues and enhancing customer relationships.
  • Adapted to new Apple technology advancements, improving customer support processes.

Software Engineer Intern

KubeStellar
04.2024 - 07.2024
  • Worked with Kubernetes & data clusters, setting up remote installations and managing cloud environments.
  • Created installation guides and contributed to open-source repositories on GitHub.
  • Deployed applications and troubleshot issues within remote clusters.
  • Partnered with team members to learn best practices in software design.
  • Worked with design teams and Senior Software Engineers to build customized software products for consumers.

Fraud Prevention Specialist

Alorica (Goldman Sachs)
10.2022 - 11.2023
  • Investigated fraudulent transactions and implemented measures to prevent financial risks.
  • Utilized LexisNexis & Innovis Web for identity verification and fraud detection.
  • Managed inbound/outbound fraud prevention calls for credit card transactions and account security.
  • Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
  • Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Reviewed and updated fraud prevention policies and protocols to adapt to evolving fraud tactics.

Freight Handler

FedEx
10.2020 - 09.2022
  • Managed warehouse logistics, including shipment processing and inventory organization.
  • Operated forklifts and optimized warehouse efficiency through coordinated shipment tracking.
  • Inspected freight for any damage or faults prior to loading.
  • Loaded and unloaded trucks.
  • Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.

Head Chef

Sushi Eat Station
01.2020 - 09.2020
  • Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
  • Placed orders to restock items before supplies ran out.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.

Service Champion

Tacobell
08.2016 - 12.2019
  • Promoted a positive atmosphere through friendly interactions with customers and coworkers.
  • Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
  • Contributed to team success by consistently meeting or exceeding performance goals.
  • Enhanced customer satisfaction by efficiently processing orders and addressing concerns in a timely manner.

Education

Bachelor's in Applied Science - Computing Technology & Software Development

Valencia College
Orlando, FL
01.2022 - 12.2024

Associate of Arts - Computer Programming

Valencia College
Orlando, FL
08.2019 - 12.2021

High School Diploma -

University High School
Orlando, FL
08.2015 - 05.2019

Certification

  • Technical Certificate: Computer Information Data Specialist
  • Technical Certificate: Computer Programming Specialist (Programming Track)
  • Technical Certificate: Operations Support and Services

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Software

Intellij Idea

Linux

Git

C

Java

JavaScript

Python

Jenkins

SQL

Accomplishments

Presidents List and Deans List for Academic Excellence in Valencia College

Work Preference

Work Type

Full TimeInternship

Work Location

RemoteOn-SiteHybrid

Important To Me

Career advancementWork-life balancePersonal development programsCompany CultureHealthcare benefitsPaid time offWork from home option401k matchStock Options / Equity / Profit SharingTeam Building / Company Retreats4-day work weekPaid sick leaveFlexible work hours

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Software Engineer Intern

KubeStellar
04.2024 - 07.2024

Technical Support Specialist

Conduent (Apple)
11.2023 - Current

Fraud Prevention Specialist

Alorica (Goldman Sachs)
10.2022 - 11.2023

Bachelor's in Applied Science - Computing Technology & Software Development

Valencia College
01.2022 - 12.2024

Freight Handler

FedEx
10.2020 - 09.2022

Head Chef

Sushi Eat Station
01.2020 - 09.2020

Associate of Arts - Computer Programming

Valencia College
08.2019 - 12.2021

Service Champion

Tacobell
08.2016 - 12.2019

High School Diploma -

University High School
08.2015 - 05.2019

Interests

Foodie

Game Design

Solving Complex Issues

Marvel Rivals

Esports

NBA

Movies

Traveling

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