Jean-Michel Pujol
Dunnellon,FL
Summary
Accomplished Department Manager at Lowe's, demonstrating a strong work ethic and exceptional customer service skills. Streamlined inventory processes, enhancing department efficiency and improving customer satisfaction rates. Proven expertise in food safety and sanitation, with a track record of minimizing waste and fostering a professional work environment. Hardworking Deli Clerk with [Number] years of experience in retail support and service. Top-notch issue resolution and customer engagement talents. Works quickly in fast-paced environments. Dedicated worker offering extensive history preparing salads, soup and sandwiches for customers. Fulfilled supplementary orders for drinks and desserts before serving ordered food. Excellent multitasker with charming personality. Energetic Deli Clerk highly trained in using computerized register and payment systems. Knowledgeable in large range of food types and party tray arrangements.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Deli Clerk
Publix
03.2023 - 04.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Deli Clerk
Detwiller
02.2022 - 03.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Supported store cleanliness initiatives by regularly sanitizing surfaces and equipment used in food preparation areas.
- Increased sales by offering product recommendations based on customer preferences and dietary restrictions.
- Maintained a clean and organized work area, ensuring compliance with health and safety regulations.
Grocery Clerk
Trader Joe's
02.2019 - 03.2022
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Communicated with customers and staff politely and professionally to uphold store standards.
Produce Clerk
Sprouts
01.2018 - 02.2019
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
Server
Crow's Nest Fine Dinning
10.2014 - 02.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Department Manager
Lowe's
06.2004 - 08.2014
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Education
Associate of Applied Science - General Bussiness
College Gaston Berger
Paris France06.1978
Skills
- Customer Service
- Cleanliness and sanitation
- Honesty and Integrity
- Strong Work Ethic
- Food safety knowledge
- Safe Food Handling Practices
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 12 staff members.
- Documented and resolved out of stock products which led to special orders, customers satisfaction.
- Collaborated with team of 12 in the development of sales through adds, reports.
Certification
- slicing equipment , cooking equiment ,Public, deitwaller
- 3 years
- Management, heavy equipments, merchandising, special events, staff training, Lowe's - 10 years
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Deli Clerk
Publix
03.2023 - 04.2024
Deli Clerk
Detwiller
02.2022 - 03.2023
Grocery Clerk
Trader Joe's
02.2019 - 03.2022
Produce Clerk
Sprouts
01.2018 - 02.2019
Server
Crow's Nest Fine Dinning
10.2014 - 02.2018
Department Manager
Lowe's
06.2004 - 08.2014
Associate of Applied Science - General Bussiness
College Gaston Berger