Jean Narel
Oshkosh,WI
Summary
Seasoned mental health clinician with over 30 years of experience in both direct service and program development. Committed to collaborating with other community professionals to ensure quality patient care.
Overview
47
47
years of professional experience
Work History
Clinic Administrator
RETRAC Enterprises INC
04.2023 - 12.2023
- Developed policies/procedures/workflows to enable the Clinic to became State Certified and receive Medicaid/Third Party Insurance Payments.
- Selected and assisted in implementing an efficient and cost effective electronic health record.
- Assisted in selecting and implementing a human resources application; created personnel files for staff.
- Selected and implemented a staff training application; created several training modules to address topics such as suicide/substance abuse, trauma informed care, cultural factors in mental health care.
Treatment Plan Facilitator
Winnebago Mental Health
03.2020 - 03.2023
- Facilitated treatment plan development (short/long term goals and interventions).
- Facilitated patient staffings.
- Provided alternative treatment to patients unable/unwilling to participate in unit programming.
- Trained new treatment plan facilitators
Customer Service Associate
Walgreens
12.2016 - 03.2020
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained a high level of product knowledge, providing accurate information to customer.
- Performed checkout duties and assisted in training new cashiers.
Medical Social Worker
Hospice Advanctage
10.2011 - 05.2013
- Improved patient outcomes by conducting comprehensive psychosocial assessments and developing individualized care plans.
- Enhanced interdisciplinary team collaboration for optimal patient care through regular case conferences and communication.
- Provided emotional support to patients and families during critical health situations, promoting coping mechanisms and resilience.
- Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
Social Services Manager
Salvation Army
02.2010 - 08.2011
- Improved client satisfaction by implementing case management strategies and streamlining communication processes.
- Enhanced community outreach through the development of partnerships with local organizations and businesses.
- Increased staff efficiency by providing ongoing training, support, and performance evaluations (To Social Services Assistant).
- Managed budgets for various programs, ensuring responsible allocation of resources to maximize impact.
Medical Social Worker
Aurora Visiting Nurses Association
09.2005 - 04.2009
- Improved patient outcomes by conducting comprehensive psychosocial assessments and developing individualized care plans.
- Enhanced interdisciplinary team collaboration for optimal patient care through regular case conferences and communication.
- Provided emotional support to patients and families during critical health situations, promoting coping mechanisms and resilience.
- Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
- Educated Public about services via Health Fairs, Educational Talks, Marketing Visits.
- Performed Consultations in Family Homes, Doctors' Offices, and Hospitals.
- Coordinated News Admissions into Hospice Program
Crisis/Discharge Planner/Utilization Review/Triage
Theda Care Behavioral Health Services
08.1994 - 12.2004
- Improved patient satisfaction by carefully evaluating their needs and developing personalized discharge plans.
- Collaborated with interdisciplinary teams to ensure seamless transitions from hospital to home or other care facilities.
- Responded to Psychiatric/AODA Emergencies via Counseling, Hospitalizations, and Referrals to other Community Resources
- Assisted in Developing/Implementing Access and Triage Center and Utilization Review Department
- Screen new referrals to system and scheduled with appropriate clinician/Program
- Conducted utilization review for outpatients, inpatients, and those in transitional program ; authorized initial and ongoing services and collaborated regarding discharge plans
- Performed Psychosocial assessments for patients on psychiatric unit and developed personalized discharge plans in conjunction with interdisciplinary team.
Director of Crisis Telephone Service/Crisis Worker
Winnebago County Human Services
01.1987 - 08.1994
- Responsible for overall administration of crisis intervention telephone agency and transition of program to Summit House.
- Responded to Psychiatric/AODA Emergencies via counseling, hospitalization, crisis bed placement, and referrals to other community resources.
- Conducted utilization review for outpatients, inpatients, and those in transitional programs who were uninsured or in process of mental health commitment.
- Authorized initial and ongoing services, collaborated regarding discharge plans.
- Served as liaison between the Court and Community for Mental Health Commitments.
Executive Director
Crisis Intervention Services
06.1985 - 01.1987
- Served as liaison with funding services.
- Prepared/monitored annual budget.
- Performed supervision, training, and recruitment of 10-12 phone counselors..
Mental Health/CSP Coordinator
Adams County Unified Board
08.1982 - 10.1984
- Monitored mental health budget and performed utilization review for psychiatric inpatients.
- Coordinated emergency services system and trained staff.
- Developed community support program and provided case management services.
- Served as liaison with Court for mental health commitments..
- Supervised Adult Protective Services and Community Support Worker.
- Responded to psychiatric emergencies via counseling and hospitalizations.
Emergency Room Social Worker
Lutheran Hospital
05.1981 - 07.1982
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Provided referrals to in house and community resources for patients.
Social Worker
Allen Hall
10.1979 - 08.1980
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
Crisis Phone Counselor/Outreach Worker
Norwood Health Center
06.1977 - 08.1979
- Provided triage, short-term counseling, and referral services to callers.
- Performed supervision, evaluation, training of 7 part-time phone counselors.
- Responded to psychiatric emergencies after hours (triage, counseling, consultation, hospitalization).
Education
Master of Science - Social Work
University of Wisconsin
Madison, WI12.1981
Skills
Ability to prioritize and complete multiple tasks
Excellent problem solving and decision making skills
Effective planning and organizational skills
Ability to both work independently and in a team environment
Ability to communicate effectively with managers, co-workers, customers, and community agencies
Licensure
Licensed as a Clinical Social Worker in the State of Wisconsin through 02/28/2025
Timeline
Clinic Administrator
RETRAC Enterprises INC
04.2023 - 12.2023
Treatment Plan Facilitator
Winnebago Mental Health
03.2020 - 03.2023
Customer Service Associate
Walgreens
12.2016 - 03.2020
Medical Social Worker
Hospice Advanctage
10.2011 - 05.2013
Social Services Manager
Salvation Army
02.2010 - 08.2011
Medical Social Worker
Aurora Visiting Nurses Association
09.2005 - 04.2009
Crisis/Discharge Planner/Utilization Review/Triage
Theda Care Behavioral Health Services
08.1994 - 12.2004
Director of Crisis Telephone Service/Crisis Worker
Winnebago County Human Services
01.1987 - 08.1994
Executive Director
Crisis Intervention Services
06.1985 - 01.1987
Mental Health/CSP Coordinator
Adams County Unified Board
08.1982 - 10.1984
Emergency Room Social Worker
Lutheran Hospital
05.1981 - 07.1982
Social Worker
Allen Hall
10.1979 - 08.1980
Crisis Phone Counselor/Outreach Worker
Norwood Health Center
06.1977 - 08.1979
Master of Science - Social Work
University of Wisconsin
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