Jean Nurse
Brooklyn
Overview
28
28
years of professional experience
Work History
Intensive Case Manager / Care Coordinator
Puerto Rican Family Institute
New York City
01.2002 - Current
Shift Supervisor
BRC
01.2015 - 01.2018
- Supervised community technicians, ensuring the safety and a smooth 24 hour operation of the shelter
- Assisted the Site
- Coordinator in overseeing departmental tasks and goals as well as overall facility operations
- Served as the lead manager in the absence of senior managers
- Performed crisis intervention when required
- Participated in the design and implementation of program improvements, policies, procedures and other strategic planning efforts
- Provided emergency first aid/ CPR assistance when needed.
Shift Supervisor
Henry Street Settlement
01.2014 - 01.2014
- Responsibilities include managing and maintaining the safety of a 79 unit women’s Mental Health Shelter
- Perform all administrative duties
- Maintenance of facility records through CARES data base
- Administer medication and work in unison with house nurse and psychiatrist
- Assess and perform intake interviews for all new clients
- Provide a detailed and accurate census to the DHS Vacancy Control Unit
- Maintain a log of all pertinent information throughout my daily tour.
Shift Supervisor
Volunteers of America
01.2009 - 01.2013
- Responsibilities include overseeing all operations within the facility
- Supervision of staff ensuring proper protocol is followed in regards to program coordination and services; this included bed assignments and collecting census information
- Other tasks were related to ensuring facility safety and facility cleanliness
- Responsibilities also included maintaining community relations and communicating with relevant authorities when necessary
- Input consumers into DHS CARES and assign them to beds.
Social Worker
M.I.C.A, Volunteers of America
01.2003 - 01.2009
- Responsibilities include conduct intake, assessment and screening
- Advocate for mentally ill and substance abuse clients and performed case management in housing
- Provide Medical, social and Psychiatric referrals.
Case Manager
Services for the Underserved
01.2001 - 01.2002
- Responsibilities include coordinating client care with their supportive team, linkage to the appropriate services and promoting mental and physical health wellness
- Other responsibilities include assisting clients with acquiring benefits and entitlements in which they are eligible.
TB Case Manager
Services for the Underserved
01.2000 - 01.2001
- Responsibilities include coordinating with the Department of Health to insure that clients are given their medication and monitor them closely for medication adherence
- Assist client with obtaining housing, escort client to housing appointment.
Assistant Shift Supervisor
Kingsbridge Women’s Assessment
01.1996 - 01.1999
- Responsibilities include working with case workers to make sure clients’ needs are met
- Maintain accurate and timely documentation of client and case records.
Fire
York, First Aid
, NY
01.1996 - 01.1997
- Center for The Homeless
- Certification
- F-80 Fitness Fire Safety & Alarm System, (FDNY)
- Mental Health, USA, National Council for Behavioral Health
- Alcoholism and Substance Abuse Counselor CASAC-T, Research Training Center
SUPERVISOR/MANAGER PROFESSIONAL
Supervisor/Manager
Microsoft
- With extensive expertise in social services, specializing in client care coordination and crisis intervention
- Proficient in, Office, OMH CAIRS, and DHS CARES, consistently enhancing operational efficiency and compliance
- Passionate about fostering collaborative environments and achieving measurable improvements in client well-being
- Manage and coordinate client care, ensuring timely access to necessary services
- Link clients to appropriate providers and benefits, maintaining mental and physical stability
- Advocate for clients, securing required services and support
- Collaborate with supportive networks to enhance client outcomes
- Achieve measurable improvements in client well-being and stability
- Facilitate seamless client care coordination, ensuring timely access to services and fostering strong support networks
- Advocate for client needs, securing essential services promptly to maintain overall well-being and stability
- Analyze client situations to link them with appropriate benefits and services, enhancing their support system and stability.
Supervisor
The Bridge
Bronx
01.2019
HEALTH Intern Counselor Substance
FAMILY, Abuse
Reporter
New York State Office of Children and Family Services
- Understanding Substance Use and Addiction, New York State Office of Alcoholism and Substance Abuse
- Adult Care Coordination, Silberman School of Social Work, at Hunter College of The City University of New York
- Oversee daily operations and 24/7 crisis intervention for a 41-bed Safe Haven; ensure policy adherence
- Manage CARES and Awards reporting to NYC Department of Homeland Services; maintain compliance
- Supervise front desk, safety, and maintenance staff; enhance operational efficiency
- Prepare for inspections and review logbooks for quality assurance; uphold safety standards
- Attend staff meetings and training sessions; foster a collaborative work environment
- Eager to learn quickly and work diligently, consistently meeting deadlines and enhancing team productivity
- Streamlined 24/7 crisis intervention operations, enhancing efficiency and compliance for a 41-bed Safe Haven
- Supervised front desk, safety, and maintenance teams, fostering a collaborative and efficient work environment
- Prepared for inspections and maintained logbooks, upholding safety standards and ensuring quality assurance
- Optimized CARES and Awards reporting processes, ensuring full compliance with NYC Department of Homeland Services regulations.
Education
B.A. dual degree honors - Substance Abuse and Human Services
New York City Technical College (CUNY)
05.2001
A.A.S - Human Services
New York City Technical College (CUNY)
05.2001
Skills
- DHS CARES OMH CAIRS
- Microsoft Office
- ADDITIONAL INFORMATION
- Volunteer and Internship Experience
Timeline
Supervisor
The Bridge
01.2019
Shift Supervisor
BRC
01.2015 - 01.2018
Shift Supervisor
Henry Street Settlement
01.2014 - 01.2014
Shift Supervisor
Volunteers of America
01.2009 - 01.2013
Social Worker
M.I.C.A, Volunteers of America
01.2003 - 01.2009
Intensive Case Manager / Care Coordinator
Puerto Rican Family Institute
01.2002 - Current
Case Manager
Services for the Underserved
01.2001 - 01.2002
TB Case Manager
Services for the Underserved
01.2000 - 01.2001
Assistant Shift Supervisor
Kingsbridge Women’s Assessment
01.1996 - 01.1999
Fire
York, First Aid
01.1996 - 01.1997
SUPERVISOR/MANAGER PROFESSIONAL
Supervisor/Manager
Microsoft
HEALTH Intern Counselor Substance
FAMILY, Abuse
Reporter
New York State Office of Children and Family Services
B.A. dual degree honors - Substance Abuse and Human Services
New York City Technical College (CUNY)
A.A.S - Human Services
New York City Technical College (CUNY)
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