Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jean Ortega

Las Vegas,NV

Summary

Dynamic professional with extensive experience in security and customer service, notably with Ranger American of P.R. Excelled in conflict de-escalation and safety compliance, ensuring a secure environment. Demonstrated proficiency in computer skills and team collaboration, significantly enhancing operational efficiency. Proven track record of exceeding employer expectations through dedicated performance and skillful engagement.

Overview

11
11
years of professional experience

Work History

FC Associate

Amazon
Las Vegas, NV
11.2022 - 01.2025
  • Collaborated with other departments to provide excellent customer service.
  • Provided customer service to all guests, including resolving complaints and answering questions.
  • Operated forklift and pallet jack to transport heavy loads.
  • Used handheld scanners to key in data for packages.
  • Restocked shelves with new merchandise as it arrived from vendors.
  • Trained new employees regarding warehouse procedures and standards.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.

Floor Associate

Walmart
Cleveland, OH
03.2020 - 11.2022
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained high standards of customer service during all interactions.
  • Stocked shelves with merchandise according to company guidelines.
  • Restocked shelves as needed throughout the day.
  • Operated machinery such as pallet jacks or forklifts in accordance with safety protocols.
  • Processed payments for purchases using cash registers or point-of-sale systems.
  • Greeted customers and answered their questions about product availability, prices, and use.
  • Provided assistance to other departments when needed.

Armed Security Officer

Ranger American of P.R
Carolina, PR
02.2016 - 01.2020
  • Assisted in maintaining order during large events or gatherings.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Patrolled assigned areas to detect suspicious activities and persons.
  • Provided escorts for authorized personnel entering restricted areas within the facility.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Patrolled crowds during events to preserve order and promote security.
  • Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
  • Evaluated credentials of personnel and provided temporary badges to visitors.
  • Provided friendly and professional assistance to employees, visitors and customers.

Security Officer

Aerostar Holdings
San Juan, PR
03.2014 - 12.2015
  • Patrolled crowds during events to preserve order and promote security.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Monitored premises and recorded activity in daily officer reports.
  • Maintained high levels of alertness throughout shifts.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Guarded restricted areas to prevent unauthorized entry.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.

Education

High School Diploma -

Villas De Loiza High School
Puerto Rico
05-2013

Skills

  • Grounds patrols
  • Computer skills
  • Staff assistance
  • Safety control
  • Conflict de-escalation
  • Product Inspections
  • Safety compliance
  • Team collaboration

Languages

Spanish
Full Professional
English
Professional

Timeline

FC Associate

Amazon
11.2022 - 01.2025

Floor Associate

Walmart
03.2020 - 11.2022

Armed Security Officer

Ranger American of P.R
02.2016 - 01.2020

Security Officer

Aerostar Holdings
03.2014 - 12.2015

High School Diploma -

Villas De Loiza High School

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Jean Ortega