Jean Osorio
Orlando,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative Supervisor
LINE 5 LLC
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Telephone Service - Professionally processed 100+ calls per day, providing information and service to ensure customer satisfaction.
Waiter and Assistant
Castle Senior Living at Forest Hills
10.2014 - 06.2015
- Assisted residents with daily living and helped coordinate fun, safe and engaging activities to help make their day happy and fulfilling
- Assisted nursing staff in the distribution of medications for residents, ensuring correct medication and dosage
- Collaborated with other waiting staff for meal service
- Served meals and ensured all residents received prompt and attentive service
Education
Bachelors of Science - Aviation Management, Italian Studies
York College, City University of New York
05.2021
Regents Diploma -
Forest Hills High School
06.2015
Skills
- Call Center Operations
- Staff Training
- Empathetic
- Remote work
Customer service
- Active lifestyle
- Critical Thinking
- First Aid
- Reliability and punctuality
- Customer Service
Certification
- Introduction to Continuity of Operations Planning for Pandemic Influenzas (IS-00520), 02/26/20, Emergency Management Institute, FEMA, U.S. Department of Homeland Security
- The Role of Voluntary Agencies in Emergency Management (IS-00288.a), 03/20/20, Emergency Management Institute, FEMA, U.S. Department of Homeland Security
- National Response Framework, An Introduction (IS-008800.c), 02/27/20, Emergency Management Institute, FEMA, U.S. Department of Homeland Security
- General Aviation Security course (I.A.W 49 CFR 1552), Transportation Security Administration and the AOPA Airport Watch program
- Certificate of Completion for Essential Aerodynamics: Stalls, Spins and Safety, 09/21/19, Air Safety Institute
- Certificate of achievement FAA Safety Team Aviation Learning Center Online Course: Airspace, Special Use Airspace And Tfrs, 09/21/19, FAA Safety Team
Accomplishments
- Supervised team of 15 staff members.
- Telephone Service - Professionally processed 100+ calls per day, providing information and service to ensure customer satisfaction.
- Earned multiple certificates involving aviation management during college years ranging from safety and security
Languages
Spanish
Italian
Timeline
Customer Service Representative Supervisor
LINE 5 LLC
02.2023 - Current
Waiter and Assistant
Castle Senior Living at Forest Hills
10.2014 - 06.2015
Regents Diploma -
Forest Hills High School
- Introduction to Continuity of Operations Planning for Pandemic Influenzas (IS-00520), 02/26/20, Emergency Management Institute, FEMA, U.S. Department of Homeland Security
- The Role of Voluntary Agencies in Emergency Management (IS-00288.a), 03/20/20, Emergency Management Institute, FEMA, U.S. Department of Homeland Security
- National Response Framework, An Introduction (IS-008800.c), 02/27/20, Emergency Management Institute, FEMA, U.S. Department of Homeland Security
- General Aviation Security course (I.A.W 49 CFR 1552), Transportation Security Administration and the AOPA Airport Watch program
- Certificate of Completion for Essential Aerodynamics: Stalls, Spins and Safety, 09/21/19, Air Safety Institute
- Certificate of achievement FAA Safety Team Aviation Learning Center Online Course: Airspace, Special Use Airspace And Tfrs, 09/21/19, FAA Safety Team
Bachelors of Science - Aviation Management, Italian Studies
York College, City University of New York
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