JEAN OTERO
Orlando,Florida
Summary
Diplomatic, personable, and adept at managing time sensitive situations. Highly organized, self-motivated, and proficient. Strong leader with creative eye and passion for excellence.
Overview
7
7
years of professional experience
Work History
Shift Lead Server
ARP Management
11.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Completed performance valuations to identify weakness and develop improvement strategies.
- Increased sales per event by 45%
Front Desk Lead
Hilton Grand Vacations Club
04.2019 - 10.2021
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered customer telephone calls promptly and appropriately handled. Increasing productivity by per shift by 30%
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Merchandising Manager
New Birth Church
05.2017 - 10.2021
- Optimized store displays and appearance via strategic merchandising.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Established sales quotas and explained performance expectations in routine meetings to optimize sales and customer service.
- Increased sales over 50% per project
Education
Bachelor of Arts - Marketing And Communications
Southeastern University
Lakeland, FL05.2024
Skills
- Active listening
- Communication
- Computer skills
- Customer service
- Interpersonal skills
- Leadership
- Management skills
- Problem-solving
- Time management
- Transferable skills
Timeline
Shift Lead Server
ARP Management
11.2021 - Current
Front Desk Lead
Hilton Grand Vacations Club
04.2019 - 10.2021
Merchandising Manager
New Birth Church
05.2017 - 10.2021
Bachelor of Arts - Marketing And Communications
Southeastern University
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