Jean Ourdy Pierre
Miami,Florida
Summary
Experienced professional with a solid foundation in guest services and hospitality. Efficiently oversees front desk operations, addresses guest inquiries, and consistently delivers exceptional customer service. Recognized for ability to effectively collaborate and adapt to the demands of a fast-paced environment, consistently achieving positive outcomes. Skilled in problem-solving, communication, and maintaining a welcoming atmosphere that ensures guest satisfaction.
Overview
16
16
years of professional experience
Work History
Front-Desk/ Concierge
Harbor House Condominium
2023.07 - 2025.04
- Front-Desk/ Concierge at Harbor House Condominium First Service Residential (FSR). Miami, FL. Serve customer (residents, members and guests). Answer and make phone calls, receive & deliver. Packages to the resident. Use the Deliver Logs/ systems, Building link or Connect.
Front-Desk concierge
151 Biscayne
2022.01 - 2023.06
- Front-Desk concierge at 151 Biscayne. First Service Residential (FSR). Miami, FL.
Front-Desk AS/ Floater
FSR properties
2021.02 - 2022.02
- Front-Desk AS/ Floater at various FSR properties in Miami, FL. Work location included One Paraiso, Gran Paraiso, Paraiso Bayviews, Palau Sunset, Neo Loft, Cassa Brickell, One Ocean, SLS Brickell, 1010 Brickell, Iconbay & 400 Sunny Isles.
Valet Parking Sup.
First Class Company
2016.01 - 2022.01
- Coordinated the work of the runners and provided customer assistance. Used the valet application system.
Front-Desk (Cover)
Atlantic Pacific Management (APM)
2020.01 - 2021.01
- Front-Desk (Cover). at 400 Sunny Isles Atlantic Pacific Management (APM). Miami, FL.
Operator Weigh Master
Hotelier Linen Services
2015.01 - 2016.01
- Worked with the company's information system to control the entry and delivery of clothes.
Professor Assistant
Faculty of Humanities, UPR.RP
2013.01 - 2015.01
- Taught French as a foreign language to the undergraduate students.
Receptionist & Librarian Assist.
Federico de Onis Seminary, Faculty of Humanities, University of Puerto Rico
2011.01 - 2012.01
- Guided the undergraduate students how to use the library documentation system and the Seminar database.
Spanish Professor
University of the Center for Economic Development, Haiti
2009.01 - 2010.01
- Offered a course of business Spanish to undergraduate students.
Education
MA - Arts Linguistic
University of Puerto Rico
01.2009
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Miami Beach Hospitality, Forbes Miami & Visitor & Convention Center
01.2022
Professional Development Training
University of Puerto Rico
01.2015
Hospitality and Documentation Service
Faculty of Humanities, University of Puerto Rico
01.2013
BA - Arts in Spanish
University of Orient
01.1997
Skills
- Technical proficiencies: Microsoft Office Suite and Boolean Search
- Soft Skills: Interpersonal Communication, Customer Service, Creativity, Teamwork, Leadership, Employee Relations, Employee Training, Organization and Problem solving
Languages
Spanish
Full Professional
French
Full Professional
English
Professional Working
Haitian Creole
Native or Bilingual
Timeline
Front-Desk/ Concierge
Harbor House Condominium
2023.07 - 2025.04
Front-Desk concierge
151 Biscayne
2022.01 - 2023.06
Front-Desk AS/ Floater
FSR properties
2021.02 - 2022.02
Front-Desk (Cover)
Atlantic Pacific Management (APM)
2020.01 - 2021.01
Valet Parking Sup.
First Class Company
2016.01 - 2022.01
Operator Weigh Master
Hotelier Linen Services
2015.01 - 2016.01
Professor Assistant
Faculty of Humanities, UPR.RP
2013.01 - 2015.01
Receptionist & Librarian Assist.
Federico de Onis Seminary, Faculty of Humanities, University of Puerto Rico
2011.01 - 2012.01
Spanish Professor
University of the Center for Economic Development, Haiti
2009.01 - 2010.01
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Miami Beach Hospitality, Forbes Miami & Visitor & Convention Center
Professional Development Training
University of Puerto Rico
Hospitality and Documentation Service
Faculty of Humanities, University of Puerto Rico
BA - Arts in Spanish
University of Orient
MA - Arts Linguistic
University of Puerto Rico