Jean Parlanti
Tama,FL
Summary
Professional with experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude.
Overview
15
15
years of professional experience
Work History
Front of House Employee
Chicken Salad Chick
05.2019 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
Front Desk Agent
Tahitian Inn
11.2012 - 05.2019
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Front Desk Agent
Best Western Tampa
03.2010 - 11.2012
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
Master of Arts - Business Communication
University of Kentucky
Lexington, KY07-1988
Bachelor of Arts - Communications
University of Kentucky
Lexington, KY05-1983
Skills
- Customer service
- Team player attitude
- Positive demeanor
- Team collaboration
- Phone etiquette
Timeline
Front of House Employee
Chicken Salad Chick
05.2019 - Current
Front Desk Agent
Tahitian Inn
11.2012 - 05.2019
Front Desk Agent
Best Western Tampa
03.2010 - 11.2012
Master of Arts - Business Communication
University of Kentucky
Bachelor of Arts - Communications
University of Kentucky
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