Jean-Paul Block
Maricopa,AZ
Summary
Experienced operations and fraud management professional with 15+ years in financial services, logistics, and military supply chain. Skilled leader in team mentoring, risk mitigation, and workflow optimization. Proficient in regulatory compliance, process improvement, claims processing, and operational efficiency. Utilizing strong analytical skills for efficient and accurate claims resolution. Strong focus on team collaboration, problem-solving, and effective communication.
Overview
19
19
years of professional experience
Work History
Fraud & Claims Operations Associate Manager
Wells Fargo
08.2023 - 04.2025
- Supervise team of specialist working in a call center within fraud and claims for protective fraud identification.
- Mentor and guide talent development of direct reports and assist in hiring talent.
- Manage allocation of people and financial resources for fraud and claims.
- Make supervisory decisions and resolve issues related to work distribution and direction of fraud and claims management.
- Contributed to a positive workplace culture by actively participating in team-building activities and professional development opportunities.
- Supported senior management in strategic planning initiatives, offering insights from front-line experience in claims operations.
Fraud & Claims Operations Transition Associate
Wells Fargo
10.2022 - 08.2023
- Facilitate new hire & upskill classes.
- Conduct team meetings to review policy changes and updates.
- Manage attendance, system access & training completion for agents assigned to me.
- Monitor and review agents calls to ensure accuracy and understanding.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Fraud & Claims Operations Assist Associate
Wells Fargo
05.2022 - 10.2022
- Provide claim guidance to frontline representatives, customers & bankers.
- De-escalate calls from customers.
- Review complex transactions & referrals to prevent & detect fraud activities, policy violations & merchant disputes.
- Run team meetings for managers.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Lead Fraud & Claims Operations Representative and Transition
Wells Fargo
12.2021 - 05.2022
- Debit card, Check ACH fraud & Online channels & eProducts.
- Close & replaces debit card and/or account number.
- Monitoring and coaching new hires.
Fraud & Claims Ops Specialist and Transition Coach
Wells Fargo
08.2020 - 12.2021
- Assessing and meeting the needs of customers.
- Balancing multiple priorities and navigating multiple computer screens while working on the phone.
- Knowledge & understanding of regulatory compliance requirements surrounding regulation CC, DD & RegE.
- Listen to customers needs and recommend solutions.
Rural Carrier Associate
United States Postal Service (USPS)
03.2020 - 07.2020
- Sorts mail in delivery sequence for the assigned route.
- Delivers mail to customers along a prescribed route.
- Prepares a daily trip report and maintains a list of the customers.
- Returns mail collected, undeliverable mail, and submits monies and receipts to post office.
Service Advisor
Auto Nation Honda
07.2019 - 02.2020
- Receive inbound calls from customers to schedule service appointments.
- Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
- Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
- Produce repair orders for customers, including cost and time estimates, with full transparency.
Service Advisor
Berge VW / Mazda
01.2019 - 07.2019
- Prioritize required customer services and be prepared to provide options upon request.
- Keep customers informed on completion times, service expenses and possible changes via text or phone calls.
- Receive inbound calls from customers to schedule service appointments.
- Resolve customer complaints and maintain value, quality & integrity.
Service Advisor
Kendall Ford
05.2018 - 12.2018
- Interface with customers and technicians to identify and sell vehicle repairs and maintenance.
- Receive inbound calls from customers to schedule service appointments.
- Verify that work is accurately diagnosed after performed.
- Input and maintain vehicle and customer information in computer system.
Warehouse Manager
Medline
06.2017 - 04.2018
- Receive & store arriving shipments; stock in and/or notify appropriate persons of arrival.
- Prepare parts and other materials for shipments.
- Maintain shipping records and inventory records.
Warehouse Operator
Bowhead Communication Services
08.2016 - 06.2017
- Stack product appropriately, label application as needed, and use of RF scanner if required.
- Assembles customer orders from stock and places orders on pallets or shelves or conveys orders to packing station.
- Sorts and places materials on racks, shelves, or in bins.
Warehouse Specialist
Bowhead Communication Services
08.2015 - 08.2016
- Vehicle Monitor – Maintenance, Sales, Registration and Repairs
- Materials – Receive, verify material, CC Ordering for low dollar tech materials, sending out parts for refurbishment and Requisitions ordering for warehouse materials.
- Errands – Pick up techs, Pick up low dollar supplies and Transportation of materials to job sites.
- Procurement operation, for all equipment, gear & PPE needed for the job.
Warehouse Associate II
HD Supply
03.2014 - 08.2015
- Receives, counts and records shipment data into the system. Matches packing list information to actual packed merchandise.
- Pack, unpack, and mark stock items, identification tag, stamp, or electronic marking tool or other labeling equipment.
- Perform order layout and make changes to carriers or picking method.
Sales Associate
Finish Line
05.2013 - 12.2013
- Assist in processing and replenishing merchandise and monitoring floor stock.
- Assist in completing price changes within the department.
- Participate in year-end inventory and cycle counts.
Forklift Operator
Kalil Bottling Company
05.2013 - 08.2013
- Unload company products from trailers and place them inside the warehouse.
- Arrange and place pallets in specific areas separated by size, company, color, and wood or plastic.
- Daily house keeping.
Material Handler
McKesson Pharmaceutical
06.2012 - 02.2013
- Responsible for shipping, receiving, storing, and distributing of all product, materials, parts, supplies.
- Maintains record of received goods, rejecting unsatisfactory items where necessary.
- Unpacks and checks goods received against purchase orders.
Ramp Agent
Delta Airlines
04.2012 - 08.2012
- Marshall Aircraft during arrival and departure.
- Collect and load mail, live animals, wheelchairs and child strollers onto aircraft.
- Provide special handling of luggage/cargo as required/directed.
Supply Technician on AWACS Jet
USAF Supply Chain Management 25051
06.2010 - 09.2011
- Order, track and receive essential assets for E-3 Aircraft.
- Conducted weekly or “as-needed” inventory on bench stock/on-hand items Valued over $90,000.
- Deploy with Aircraft to deployment location for onsite assistance with ordering, storing, and accountability of all items.
- Monitored and replenished tools and reagents to enable smoother workflows and eliminate delays.
- Trained junior staff members in proper supply chain practices, enhancing their knowledge base and skill set for greater contributions to the team''s success.
Receiving Clerk
USAF Supply Chain Management 25051
05.2007 - 06.2010
- Receive, check, inventory, stocked and issued over 10K materials in support of maintenance repair.
- Used SATS (Standard Asset Tracking System) to locate, systematically move, issue, and receive property in one stream lined process.
- Properly secured 123 classified assets at $5M, ensured 100% accountability - 0 security violations/breaches.
F-16 Parts Store Apprentice
F-16 Parts Store Apprentice
02.2006 - 05.2007
- Oversaw storage of all F-16 parts and equipment valued over $200,000,000.
- Managed weekly inventory levels to insure 100% accountability on all assets.
- Ensured security for preferable assets valued over $100,000.
- Prepaid shipping documents and proper packaging for assets to be delivered.
Education
Diploma -
Gilbert High School
Skills
- Leadership & Coaching: Team Management, Talent Development, Staff Mentorship
- Fraud & Risk: Claims Investigation, Reg E Compliance, Transaction Monitoring
- Operations: Inventory Management, Logistics Coordination, Process Improvement
- Technical Tools: DAT, NICE, CLAIMS, Claims 20 & Microsoft Office Suite
- Communication: Excellent interpersonal and de-escalation skills
- Policy interpretation
- Compliance
- Claims processing
- Multi-tasking
Timeline
Fraud & Claims Operations Associate Manager
Wells Fargo
08.2023 - 04.2025
Fraud & Claims Operations Transition Associate
Wells Fargo
10.2022 - 08.2023
Fraud & Claims Operations Assist Associate
Wells Fargo
05.2022 - 10.2022
Lead Fraud & Claims Operations Representative and Transition
Wells Fargo
12.2021 - 05.2022
Fraud & Claims Ops Specialist and Transition Coach
Wells Fargo
08.2020 - 12.2021
Rural Carrier Associate
United States Postal Service (USPS)
03.2020 - 07.2020
Service Advisor
Auto Nation Honda
07.2019 - 02.2020
Service Advisor
Berge VW / Mazda
01.2019 - 07.2019
Service Advisor
Kendall Ford
05.2018 - 12.2018
Warehouse Manager
Medline
06.2017 - 04.2018
Warehouse Operator
Bowhead Communication Services
08.2016 - 06.2017
Warehouse Specialist
Bowhead Communication Services
08.2015 - 08.2016
Warehouse Associate II
HD Supply
03.2014 - 08.2015
Sales Associate
Finish Line
05.2013 - 12.2013
Forklift Operator
Kalil Bottling Company
05.2013 - 08.2013
Material Handler
McKesson Pharmaceutical
06.2012 - 02.2013
Ramp Agent
Delta Airlines
04.2012 - 08.2012
Supply Technician on AWACS Jet
USAF Supply Chain Management 25051
06.2010 - 09.2011
Receiving Clerk
USAF Supply Chain Management 25051
05.2007 - 06.2010
F-16 Parts Store Apprentice
F-16 Parts Store Apprentice
02.2006 - 05.2007
Diploma -
Gilbert High School
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