Jean Peck
Baden,PA
Summary
Seasoned Long Term Disability Claims Manager with 10 years of experience who efficiently oversees and provides excellent customer service to an assigned deskload of 350 to 1100 claimants. Supported five new hires as a skills coach to be released from on-the-job training and join the core team. Trained and assisted other claims managers to become a skills coach. Seeking a Technical Coach position, where my skills and training abilities can be used to offer assistance and support to claims managers with their questions and decisions.
Overview
10
10
years of professional experience
Work History
Long Term Disability Claims Manager
New York Life Insurance Co
Pittsburgh, PA
03.2014 - Current
- Manage a Work Incentive Benefit deskload.
- Skills Coach for new hires (October 2022 to present).
- Trained fellow Claims Manger to become a Skills Coach (September 2023 to present).
- Partnered with Training and Development Department to develop and implement Catastrophic Benefit Training.
- Showed leadership by presenting In SAM Quarterly Meeting to a large group of team members.
- Job shadow new hires for the SAM Department, detailing the process of the Recertification Team.
Education
Bachelor of Arts - Business Administration
Ursuline College
Cleveland, OH05-2000
Skills
- Verbal and written communication
- Complex Problem-Solving
- Critical Thinking
- Attention to Detail
- Assisting team members with questions
Accomplishments
- 2022 Customer Service All-Star Award
Timeline
Long Term Disability Claims Manager
New York Life Insurance Co
03.2014 - Current
Bachelor of Arts - Business Administration
Ursuline College