Jean Rankin
Kennedale,Texas
Summary
Results oriented Bank Professional with a demonstrated drive to succeed in a high pressure, challenging environment. Extensive and diverse experience in the financial services industry encompassing bank operations, information security, fraud, risk and vendor management. Effective leader in regulatory compliance, BSA/AML, information technology, project and sales management. Key strengths include: Proven leader with the ability to coach, motivate and develop strong teams committed to results. Excellent interpersonal skills with a passion for driving outstanding customer service. Strong analytical, judgment and decision making skills. Adept at risk analysis and evaluating products, processes, procedures and controls. Experienced at developing comprehensive policies and procedures, implementing system enhancements and process improvements that mitigate threats, streamline workflows and increase profitability. Skilled with all facets of product development from analysis and design through documentation and implementation. Track record of coordinating and managing multiple, complex projects and critical functions within the Bank. Comprehensive knowledge of bank products, policies, procedures and regulatory requirements.
Overview
50
50
years of professional experience
Work History
EVP, Director of Vender Management
Vista Bank (acquired Charis Bank)
Dallas, Texas
01.2024 - 12.2025
- Responsible for formalizing and implementing a Vendor Risk Management Program. Develop processes to identify, assess, measure, monitor, and implement controls to help mitigate the financial, reputational, regulatory, and operational risks throughout the life cycle of the bank's third-party relationships.
- Provide oversight of all vendor risk management activities; develop and implement a formalized request for procurement process for all third-party relationships, and enhance vendor management inventory processes.
- Provide initial and ongoing comprehensive assessments of the vendors' risk through due diligence review, risk assessments, and audited reports of controls.
- Collaborate with business owners to identify risks, evaluate controls, and implement processes to mitigate identified threats.
- Provide periodic and annual reporting of the effectiveness of the vendor management program to key stakeholders and the Board of Directors.
- Coordinated procurement processes and maintained accurate inventory records.
- Streamlined processes for vendor selection and evaluation procedures.
- Performed annual reviews of vendor activities, policies and procedures.
- Developed and maintained a comprehensive database of vendors to ensure timely delivery of products and services.
- Established procedures for the selection and evaluation of new vendors.
EVP, Chief Operations Officer
Justin State/Charis Bank/Vista Bank
Justin, Tx
07.2022 - 12.2024
- Oversaw bank operations, ensuring compliance with deposit operations, IT security, and cash management.
- Developed and managed high-performing teams to achieve exemplary results in regulatory exams.
- Conducted ongoing assessments in IT, Cyber, and Information Security to identify and mitigate threats.
- Implemented process controls that ensured adherence to banking regulations and policies.
- Established operational policies, ensuring staff compliance with federal, state, and local regulations.
- Charis Bank acquired by Vista Bank in April 2023.
SVP, Information Security Officer
Justin State Bank/Charis Bank
Justin, Texas
07.2018 - 07.2022
- Assisted in the development of IT policies and procedures for compliance.
- Collaborated with teams to enhance IT infrastructure and streamline processes.
- Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
- Ensured compliance with industry standards regarding information technology best practices.
- Built and maintained successful relationships with service providers, vendors, dealers, and consumers.
- Oversaw cybersecurity initiatives to protect company data and assets.
- Created disaster recovery plans to ensure business continuity in case of system failure or data loss.
- Developed and conducted ongoing IT, Cyber, Information Security, and internal bank operations risk assessments to identify threats, assess risks, and implement controls to minimize risks.
- Developed a comprehensive Vendor Management Program and collaborated with key stakeholders to conduct initial and ongoing third-party vendor due diligence.
EVP, Chief Operations Officer
Point Bank
Pilot Point, Texas
06.2017 - 07.2018
- Provide oversight, direction, and control of retail bank operations, including core processing, deposit operations, treasury management, and item processing.
- Provide leadership, training, and motivation to team members in a high-production-oriented environment.
- Conduct risk assessments, update disclosures, policies, and procedures, and implement process controls to ensure regulatory compliance.
- Collaborate with vendors and key personnel to ensure the successful launch of chip-enabled debit cards, mobile deposit, Touch ID, and real-time card management.
- Manage multiple bank projects to help position the bank for continued growth, including new cash management software, policies and procedures for ACH, EFT, wires, cash management, evaluating new core systems, item processing system updates, and product consolidation.
SVP, Information Security/Risk Officer
CARLILE BANCSHARES
Fort Worth, Texas
01.2015 - 04.2017
- Support the organization through the coordination, development, and implementation of the enterprise Information Security, Risk Management, and Vendor Management Programs.
- Develop and conduct ongoing internal risk assessments to identify threats, assess risks, and evaluate the effectiveness of controls. Report results, monitor remediation, and provide periodic updates to Executive Management and the Board.
- Partner with line-of-business owners to remediate findings and ensure ongoing regulatory compliance.
- Created and performed ongoing Cyber/IT Risk Assessments; collaborated with Information Technology to measure the Bank's cybersecurity preparedness using the FFIEC Cyber Assessment Tool (CAT).
- Maintain employee awareness of information security and cybersecurity threats.
- Review policies and procedures to ensure regulatory compliance, and develop or assist in updating policies as necessary.
- Developed a comprehensive Vendor Due Diligence Program and collaborated with line of business owners to conduct initial and ongoing vendor due diligence.
- Holding company for Northstar Bank, with $2.3 billion in combined assets, and 42 locations across Texas and Colorado. Acquired by Independent Financial in April 2017.
Vice President of Operations
SHAREPLUS BANCSHARES
Plano, Texas
01.2008 - 11.2014
- Provide oversight, direction, and control of Bank Operations, including Core Processing, Deposit Operations, ATMs, Vendor Management, Treasury Management, BSA Compliance, Business Continuity, Security, and Technology.
- Developed and managed high-performing teams, and implemented process controls to consistently achieve exemplary results in regulatory exams and audits.
- Track record of successfully implementing new technology and business products, which positioned the bank for continued growth, including website redesign, mobile banking, remote deposit, business debit cards, online account opening, and treasury management products.
- Protected the confidentiality, security, and safety of the Bank by conducting annual fraud and security awareness training. Continuously monitored controls and completed thorough risk assessments for Vendor Management, Information Technology, Business Continuity, ACH, EFT, and Security.
- Researched, analyzed, and successfully delivered Board-approved strategies that reduced costs and helped support the long-term growth of the bank, including print management, outsourced IT support, and significant upgrades to the bank's IT infrastructure, ATMs, and phones.
- Served on the Technology, Compliance, and Benefits Committees.
- A publicly held, commercial bank with $350 million in assets, more than 20,000 accounts, and branches in multiple states. Acquired by Green Bank in October 2014.
Manager of Deposit Operations
SHAREPLUS BANCSHARES
Plano, Texas
01.2006 - 12.2008
- Developed policies and procedures to ensure regulatory compliance, operational efficiency and deliver quality customer service. Provided oversight of the Banks's call center and served as administrator for retirement accounts and the core processing system.
- Identified inefficiencies and implemented process improvements which ensured regulatory compliance for new account opening, cash controls, CIP tracking, escheat, legal procedures, Retirement reporting, Reg D, Kiting, ACH and EFT dispute resolution and more. Developed procedural documentation used for employee training and development.
- Researched, analyzed and implemented enhancements to resolve system issues, strengthen controls and streamline workflows.
- Introduced sales culture in the call center; reduced call wait times and talk times with 3% or less abandonment rate.
- Played a major role in successful core conversion and led multiple projects including System Upgrades, Wire Automation, Disaster Recovery planning and testing, Branch Relocations and more.
- A publicly held, commercial bank with $350 million in assets, more than 20,000 accounts and branches in multiple states.
SVP, Region Manager
GUARANTY BANK
Arlington, Texas
01.2003 - 12.2006
- Directed the sales, service and operations for 10 banking centers in the Fort Worth metroplex.
- Recognized for top investment sales, customer service, and checking and deposit growth.
SVP, Director of Retail Support
GUARANTY BANK
Arlington, Texas
01.1999 - 12.2003
- Managed multiple projects to support operations for the Retail Bank and directed 4 to 7 Retail Support Officers throughout Texas and California.
- Co-managed the design and implementation of a New Account platform, Workforce Management System, Automated Working Fund, Customer Service Standards, Internal Control Assessments, Privacy Policy, CIP Exception Monitoring and Outage Tracking.
- Recognized for Excellence in Service to the Retail Bank.
SVP, Region Manager
GUARANTY BANK
Arlington, Texas
01.1997 - 12.1999
- Managed the sales, service and operations of a Region consisting of 15-18 banking centers.
- Recognized for Top Investment Sales, Checking and Deposit Growth.
Project Participant
GUARANTY BANK
Austin, Texas
01.1995 - 12.1997
- Selected as one of three managers to serve on Banking Center Automation Project.
- Developed and designed a robust teller and new account platform for the Retail Bank.
Banking Center Manager
GUARANTY BANK
Houston, Texas
01.1981 - 12.1995
- Managed a $90 million Banking Center and provided high quality leadership to ensure branch goals and standards were achieved.
Banking Center Manager
Lincoln Federal Savings and Loan
Westfield, New Jersey
01.1976 - 05.1981
- Managed daily operations of a DeNovo Banking Center to ensure smooth branch operations and regulatory compliance.
Education
Security and Risk Management -
Texas Bankers Association
01.2016
Technology Conference -
Texas Bankers Association
01.2012
Graduate School of Banking -
University of Wisconsin
01.2011
BSA, Anti-Money Laundering School -
Texas Bankers Association
01.2007
Project Management -
American Management Association
01.2005
Preschool Education -
Burlington County Community College
05-1974
Skills
- Information security
- Risk management
- Vendor management
- Operational efficiency
- Operational and regulatory compliance
- Organizational leadership
Executive Summary
Results oriented Bank Professional with a demonstrated drive to succeed in a high pressure, challenging environment. Extensive and diverse experience in the financial services industry encompassing bank operations, information security, fraud, risk and vendor management. Effective leader in regulatory compliance, BSA/AML, information technology, project and sales management., Proven leader with the ability to coach, motivate and develop strong teams committed to results. Excellent interpersonal skills with a passion for driving outstanding customer service., Strong analytical, judgment and decision making skills. Adept at risk analysis and evaluating products, processes, procedures and controls., Experienced at developing comprehensive policies and procedures, implementing system enhancements and process improvements that mitigate threats, streamline workflows and increase profitability., Skilled with all facets of product development from analysis and design through documentation and implementation., Track record of coordinating and managing multiple, complex projects and critical functions within the Bank., Comprehensive knowledge of bank products, policies, procedures and regulatory requirements.
Timeline
EVP, Director of Vender Management
Vista Bank (acquired Charis Bank)
01.2024 - 12.2025
EVP, Chief Operations Officer
Justin State/Charis Bank/Vista Bank
07.2022 - 12.2024
SVP, Information Security Officer
Justin State Bank/Charis Bank
07.2018 - 07.2022
EVP, Chief Operations Officer
Point Bank
06.2017 - 07.2018
SVP, Information Security/Risk Officer
CARLILE BANCSHARES
01.2015 - 04.2017
Vice President of Operations
SHAREPLUS BANCSHARES
01.2008 - 11.2014
Manager of Deposit Operations
SHAREPLUS BANCSHARES
01.2006 - 12.2008
SVP, Region Manager
GUARANTY BANK
01.2003 - 12.2006
SVP, Director of Retail Support
GUARANTY BANK
01.1999 - 12.2003
SVP, Region Manager
GUARANTY BANK
01.1997 - 12.1999
Project Participant
GUARANTY BANK
01.1995 - 12.1997
Banking Center Manager
GUARANTY BANK
01.1981 - 12.1995
Banking Center Manager
Lincoln Federal Savings and Loan
01.1976 - 05.1981
Security and Risk Management -
Texas Bankers Association
Technology Conference -
Texas Bankers Association
Graduate School of Banking -
University of Wisconsin
BSA, Anti-Money Laundering School -
Texas Bankers Association
Project Management -
American Management Association
Preschool Education -
Burlington County Community College