Jean Ray
Cleveland,TN
Summary
Dynamic professional with a proven track record at Pathway To Health, adept in financial statements expertise and fostering strong customer relations. Excelled in enhancing financial accuracy and customer satisfaction, demonstrating exceptional attention to detail and teamwork. Achieved significant improvements in financial recordkeeping and community engagement, leveraging skills in data entry and relationship building.
Overview
9
9
years of professional experience
Work History
Bookkeeper
Pathway To Health
Collegedale, TN
04.2021 - Current
- Maintained and reconciled general ledger accounts.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Developed internal control procedures to ensure accurate record keeping.
- Classified and summarized financial data to compile and enter in financial records
- Checked postings and documents for correctness, accuracy and proper coding.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Matched orders with invoices and recorded required information.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Received and recorded cash, checks and transfers.
- Tracked and reported charitable contributions and grants for nonprofit bookkeeping.
- Prepared financial statements, including balance sheets and income statements, for review by management.
- Ensured accuracy in all accounting entries and records.
- Generated invoices for clients and tracked payments received from customers.
- Provided assistance in preparing tax returns annually.
- Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
- Documented transaction details to track and manage financial data.
Volunteer
Pathway To Health
Collegedale, TN
04.2022 - 04.2022
- Provided assistance to staff in the daily operations of the organization.
- Created and distributed marketing materials for upcoming events.
- Compiled reports on volunteer activities and accomplishments.
- Collaborated with other volunteers to create a positive work environment.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Provided guidance and support to fellow volunteers during their shifts.
- Greeted visitors upon arrival at the office, answered phone calls, and responded to emails.
- Supervised youth volunteers while they completed their assigned tasks on site.
- Offered support and assistance to community members.
- Helped with prep, set up, and breakdown of community and public events.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Greeted guests and offered assistance in finding specific departments or personnel.
Customer Service Representative
CVS Pharmacy
Cleveland, TN
11.2020 - 06.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Strengthened customer retention by offering discount options.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Surpassed sales goals through implementation of successful marketing strategies.
Certified Nursing Assistant
Bradley Healthcare and Rehabilitation Center
Cleveland, TN
09.2015 - 07.2020
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Administered medications as directed by registered nurse or physician.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Provided emotional support to family members regarding end-of-life decisions.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Responded quickly to emergency situations involving sudden illness or injury.
- Participated in educational programs related to nursing assistant skills development.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Distributed drinking water and nourishment to residents.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Supported non-ambulatory residents in range of motion exercises.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Conducted patient education on health maintenance and disease prevention.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Answered patient call signals and signal lights to determine patients' needs.
- Provided physical support to assist patients with bathing, dressing and toileting.
Education
Vocational - Patient Care Tech
Prepare To Care Training Center
Cleveland, TN03-2014
Some College (No Degree) - Business Management
Saint Michael College of Caraga
Agusan Del Norte, PhilippinesHigh School Diploma -
Buenavista Institute
Agusan Del Norte, PhilippinesSkills
- Financial statements expertise
- Time tracking
- Record preparation
- Transaction entry
- Data inputting
- Tax statement preparation
- Spreadsheet tracking
- Accounting and bookkeeping
- Financial recordkeeping
- Finance
- Invoice processing
- Customer relations
- Team collaboration
- Coaching and mentoring
- Attention to detail
- Community engagement
- Administrative support
- Customer service
- Food distribution
- Volunteer recruitment
- Adaptability and dependability
- Relationship building
- Positive attitude
- Answering phones
- Equipment installation
- Event setup
- Teamwork and collaboration
- Volunteer orientation
- Report generation
- Clerical support
- Friendly and outgoing
- Document management
- Recordkeeping and confidentiality
- Team leadership
- Filing and recordkeeping
- Data entry
Languages
English
Professional
Tagalog
Professional
Visayan
Professional
Timeline
Volunteer
Pathway To Health
04.2022 - 04.2022
Bookkeeper
Pathway To Health
04.2021 - Current
Customer Service Representative
CVS Pharmacy
11.2020 - 06.2021
Certified Nursing Assistant
Bradley Healthcare and Rehabilitation Center
09.2015 - 07.2020
Vocational - Patient Care Tech
Prepare To Care Training Center
Some College (No Degree) - Business Management
Saint Michael College of Caraga
High School Diploma -
Buenavista Institute