Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Jean Rogers

Jean Rogers

Running Springs,CA

Summary

With a proven track record at BCD Travel, I excel in managing VIP travel arrangements and ensuring client satisfaction through exceptional customer service and GDS systems expertise. Leveraging strong problem-solving abilities and a results-driven approach, I've significantly enhanced travel experiences for high-profile clients, demonstrating adaptability and a commitment to excellence in fast-paced environments. Pride myself on organization skills, focus and attention to details, and customer service.

Overview

39
39
years of professional experience

Work History

VIP SR Travel Consultant

BCD Travel
06.2022 - Current
  • Booking and managing reservations for VIP level clientele. .
  • Handled sensitive personal data with discretion.
  • Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
  • Conducted comprehensive destination research to provide clients with up-to-date information and expert advice on travel options.
  • Working Queues
  • Booked reservations for hotels, rental cars and car services

SR Travel Consultant

TLC - Travel Leaders
09.2018 - 06.2022
  • Booking and changing airline reservations - processing tickets
  • Handled sensitive personal data with discretion.
  • Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
  • Booked reservations for hotels, rental cars and car services.
  • Assessed client needs and recommended appropriate products and services to meet preferences and budget.
  • Delivered exceptional service through prompt responses to customer inquiries via phone, email, or chat platforms.

SR Travel Consultant/Ticketing Agent

CCRA International
08.2003 - 09.2018
  • Made flight arrangements for after hour needs.
  • Handled sensitive personal data with discretion.
  • Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
  • Conducted comprehensive destination research to provide clients with up-to-date information and expert advice on travel options.
  • Booked reservations for travel, hotels, rental cars and car services and meet and greet needs.
  • Handled ticketing - refunds, exchanges, etkts, pricing records and rate desk information.


Supervisor of Off-site Travel Desks

MARITZ TRAVEL COMPANY, Time
06.1996 - 08.2003
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Designed and Implemented a Training Manual for both off-site agents working from a company office and a Maritz Help desk agents handling ticketing and QC for these off-site Clients.

Agent International Desk

United Airlines
03.1986 - 06.1996
  • Booked airline reservations and set up ticketing/changes.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Handled lost luggage claims/follow up
  • Worked the 800 line for hearing impared
  • Worked the airport paging and announcement desk

Education

No Degree - Psychology And Business

University of New Mexico
Albuquerque, NM

Skills

  • Exceptional customer service
  • Time management mastery
  • Complex Problem-Solving
  • Strong sales abilities
  • GDS systems expertise
  • Hotel Accommodations
  • Client Relations
  • High volume environments
  • Relationship Management
  • Executive Travel
  • Geography Knowledge
  • Cultural Awareness
  • Company guidelines and procedures
  • Regulatory Compliance
  • Travel Arrangements
  • Special needs travelers
  • Company Branding
  • Teamwork and Collaboration
  • Hotel reservations
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Adaptability and Flexibility
  • Decision-Making
  • Travel Bookings Processes
  • International and Domestic Travel
  • Task Prioritization
  • Self Motivation
  • Accurate Documentation
  • Interpersonal Skills
  • Analytical Thinking
  • Goal Setting
  • Professionalism
  • Customer Inquiry and Response
  • Continuous Improvement
  • Adaptability
  • Written Communication

Interests

  • Camping
  • Hiking
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Backpacking and Hiking
  • Adventure Travel
  • Train Travel
  • Road Trips
  • Web Development and Design
  • Baking
  • Cooking
  • Wine Tasting
  • Cake Decorating
  • Blogging
  • Creative Writing

Timeline

VIP SR Travel Consultant

BCD Travel
06.2022 - Current

SR Travel Consultant

TLC - Travel Leaders
09.2018 - 06.2022

SR Travel Consultant/Ticketing Agent

CCRA International
08.2003 - 09.2018

Supervisor of Off-site Travel Desks

MARITZ TRAVEL COMPANY, Time
06.1996 - 08.2003

Agent International Desk

United Airlines
03.1986 - 06.1996

No Degree - Psychology And Business

University of New Mexico

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Jean Rogers