Jean Rose

• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.

• Investigated and resolved customer inquiries and complaints quickly.
• Trained staff on operating procedures and company services.
• Consistently met or exceeded quality assurance standards through attention to detail when documenting call notes or updating account information.

Placed orders, resolved issues, processed returns on the telephone.

• Investigated and resolved customer inquiries and complaints.
• Consistently met or exceeded quality assurance standards through attention to detail when documenting call notes or updating account information.
• Resolving issues for customer service over the telephone.
• Processing returns, resolving issues, address changes.

• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Worked in Customer Service in assisting the public with Tax issues.
• Worked in Telephone Collections collecting past due tax debt.

• Proved successful working within tight deadlines and a fast-paced environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.